Discount Flooring Depot Reviews

4.8 Rating 10,298 Reviews

95 %

of reviewers recommend Discount Flooring Depot

4.8

Based on 10,298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 3rd March 2025

633

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“never received my free samples”

Helpful Report

Posted 4 years ago

“I’ve ordered 2 samples of flooring on two seperate occasions and never recieved anything !”

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Posted 4 years ago

“Not delivered yet - still awaiting delivery”

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Posted 4 years ago

“Ordered samples 1 week ago no sign of them .....”

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Posted 4 years ago

“Absolutely disgraceful - wouldn't even give 1 star, but I had to. The quality is shocking, breaking on installation, exchanged several emails with their customer service who won't accept any liability for supplying goods which are not fit for purpose and are not of satisfactory quality. Tried to tell me I don't have the right to reject goods under the Consumer Rights Act as ownership transfers to me on delivery - I think they need to read up on the legislation! They also tried to tell us 'it's not like normal laminate' as though we were stupid. Asked us for pictures and to fill in a complaint form which we did so they could pass it to the manufacturer, even though the contract is with them so they are the ones liable. They keep repeating questions and trying to duck out of responsibility any way they can. Shocking goods and shocking customer service. Will be reporting to trading standards. Wished I'd have read the Trustpilot reviews before buying!”

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Posted 4 years ago

“Ordered samples, had 2 phone calls and and an email hounding me for details about how much flooring I needed and when I would be ordering etc - I’ll make up my own mind in my own time.”

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Posted 4 years ago

“Shocking customer service!!!”

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Posted 4 years ago

“ordered samples never arrived.”

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Posted 4 years ago

“I bought engineered oak floor. Floor came on time, but is very cheap and poor quality. Parts fit poorly and structure flakes.”

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Posted 4 years ago

“Ordered flooring with specific day delivery to take place on Friday 8th January. Specifically selected Friday as I had the day off. Delivery arrived on Thursday 7th January, a day earlier than expected, when I was not at home. My disabled mother was greeted by an abusive courier who left the palette of 11 heavy laminate flooring packs and told her that it’s not his fault that delivery arrived earlier than scheduled. He drove off and left my disabled mother unable to carry the flooring up the two flights of stairs to our house. The pallets were left outside my house until I arrived home after a 12 hour shift as no one was available to take them in. Don’t get me wrong, delivery arriving earlier than scheduled is great if you select a standard delivery but I specifically paid £30.00 for Friday delivery. Customer service did not apologise for their third party courier talking to my mother in a disgusting manner. Just stated that due to COVID there is uncertainty of delivery. I am a NHS Keyworker and understand uncertainty but Again I specifically selected Friday delivery. The terms and conditions state that if anything is damaged, you have 20 mins to inspect the items and inform the courier of the damages. They will not refund anything that is damaged. How on earth can you inspect everything when they use a coyboy delivery firm who won’t even wait 2 mins let alone 20. As a first time buyer I am deeply disappointed with the service.”

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Posted 4 years ago

“Vinyl click flooring purchased and does not meet flush causing it to be kicked up ,2 flooring company's said it's faulty flooring (No Reimbursement by company)”

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Posted 4 years ago

“Can’t comment no samples received”

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Posted 4 years ago

“A sample requested 10 days ago and supposedly despatched 8 days ago has still not arrived, a email sent 4 days ago to advise that the sample had not arrived has not even been acknowledged. Very Poor. Barry Smith”

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Posted 4 years ago

“There is a problem with logistics in this company. Three times they delay delivery, still was prepared to charge as for the express delivery, even though one week later”

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Posted 4 years ago

“I still haven't received my sample.”

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Posted 4 years ago

“Added 2 months to the delivery date a couple of days before delivery. No customer service. No staff on phones. Very poor. Would not use again.”

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Posted 4 years ago

“Never received my samples”

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Posted 4 years ago

“I still not received package 07952631382”

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Posted 4 years ago

“Sample sent looked completely different to the flooring that arrived. Tried to sort it out but was dismissed. Will not use this company again or recommend it”

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Posted 4 years ago

“Flooring looked completely different to photos”

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Posted 4 years ago

Discount Flooring Depot is rated 4.8 based on 10,298 reviews