Discount Flooring Depot Reviews

4.8 Rating 10,386 Reviews

95 %

of reviewers recommend Discount Flooring Depot

4.8

Based on 10,386 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 13th June 2025

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to order a few samples of flooring, to be informed at checkout that there is no courier servicing my area! I live in Scotland, and no where on the site states they don't deliver to Scotland. In fact what it did state was that they want to be the biggest flooring retailer in the UK!!! I hate to disappoint Discount Flooring Depot, but Scotland is very much in the UK, and has a vast customer base. If you are not in the position to deliver to Scotland, it would be best to put on your site, that way it would stop wasting people's time and your staffs with telephone enquiries, as emailing customer service for an answer is pointless too. They don't return mail!?! Very Disappointed.”

Helpful Report

Posted 6 years ago

“I was told my samples were dispatched and still haven't received them !”

Helpful Report

Posted 6 years ago

Hi Gabriella, Thank you for your review, We had posted your samples via Royal mail on the 24th (Friday). This is normally second class post and should be received around the 29th- 30th of August. We are happy to resend should youneed us too. Kind Regards Customer Service Team

Posted 6 years ago

“advised that they would not be prepared to deliver to Scotland or Ireland, I am shocked that there are companies that do this especially when they quote as follows on their website. At Discount Flooring Depot we are passionate about providing an excellent customer experience Not So Passionate after all”

Helpful Report

Posted 6 years ago

“Expect to pay an exorbitant delivery charge and order to be delivered very very late. Not only that, the order will be delivered with an extra pallet and they will expect you the customer to take responsibility of having this collected.”

Helpful Report

Posted 7 years ago

“Order arrived very very late considering that I paid £35 for delivery. Then to top it off they sent an extra pallet of laminate. Their courier company declined to collect the extra order because it was in the hallway. Apparently it was my responsibility to ensure it was outside for collection in my pregnancy state they expected me to lift 18 packs of laminte.”

Helpful Report

Posted 7 years ago

“floor boards are very low quality & lot of damage on the boxes that way low quality not recommended any one sample is different & delivery box is different”

Helpful Report

Posted 7 years ago

“Ordered the flooring on 7th July online to be delivered 11th July. All went through and then get an email on the 10th in the afternoon to say they have no stock and it will be the end of September before they do!! The flooring shop with no flooring....its not difficult to have stock levels correct on your systems. No stock of anything similar either. Having just checked now 0n the 10th July at 15.30 you can still order this flooring to be delivered Thursday this week!!”

Helpful Report

Posted 7 years ago

“AVOID IF YOU DO NOT WANT TO BE MESSED AROUND!! Do not buy from this company! Sent us the wrong flooring on a significant order of over 70sqm and have been unhelpful and incompetent throughout. They ended up redelivering to our site at 7pm after it had closed, leaving us significantly out of pocket in paying overtime to contractors for which they will come to no agreement over. Get your flooring elsewhere!”

Helpful Report

Posted 8 years ago

“iam still waiting for the refund of the underlay that should of been free”

Helpful Report

Posted 8 years ago

Discount Flooring Depot is rated 4.8 based on 10,386 reviews