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Discount Flooring Depot Reviews

4.8 Rating 9,850 Reviews

95 %

of reviewers recommend Discount Flooring Depot

Company Reviews

Product Reviews

4.8

Based on 9,850 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 14th March 2024

Discount Flooring Depot 5 star review on 12th March 2024

Discount Flooring Depot 5 star review on 16th January 2024

606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really satisfied with the first 2 orders I placed with your company but the 3rd and most recent order has been a disaster and in spite of making payment in full I have not received the goods my calls have not been returned and neither has my email to your customer services”

Posted 1 week ago

“Poor customer service following receiving damaged goods. I received no refund for the damaged goods and was advised that I only had 60 minutes upon delivery of the goods to report damaged goods which is against Customer Regulations. Very disappointing customer service, just another example of small companies not understanding the Customer Regulations.”

Posted 4 months ago

“Appalling service took the day off for delivery, rang at 16.40 to see where they were and was asked if we had a folk lift to get the stuff off !! Which we don’t so they said the would deliver the next day, so took the time off and have just had a call to say they won’t be coming it will be tomorrow. Stay clear of them shocking service”

Posted 5 months ago

“I'm sorry but I review what I didn't receive!!!!!!!!!!”

Posted 5 months ago

“Shocking service. Only just got round to doing the floor and found it was damaged on arrival, but their policy does not allow for reporting after the delivery day. I will never use them again and could not recommend to others.”

Posted 6 months ago

“i have already written it was nothing loke the picture”

Posted 7 months ago

“Communication problems”

Posted 7 months ago

“Just to let you know I received my samples today waited to long and bought elsewhere”

Posted 7 months ago

“Lovely samples, choose my flooring, spoke to a lady online who is absolutely lovely & so helpful. My order arrived. it is completely the wrong colour, I ordered a faded chalk (grey) got ivory oak (pale brown.) aftercare APPALLING! Spoke to a guy on phone who argued with me! Emailed in - no response. will never recommend or use again”

Posted 7 months ago

“Sent for a sample and have not yet received it.”

Posted 8 months ago

“I was called by Jason who was extremely rude when I informed him I wouldn’t be buying from you guys. More training required for your call staff me thinks.”

Posted 8 months ago

“Delivery cancelled on midday the day it was due for delivery”

Posted 8 months ago

“Not yet receive sample very dissapponted”

Posted 8 months ago

“After spending extensive time searching the internet to find laminate flooring I decided to go with discount flooring direct. HUGE MISTAKE! After spending £45 on delivery only to receive an email on the day of delivery to say it will be a curb side delivery. I was absolutely devastated especially with my limited mobility. The price of services have increased but labour has decreased. I would never order from this company again let alone recommend them to anyone”

Posted 8 months ago

“I ordered a sample almost 2 weeks ago, I advised one of the advisors that I was dissatisfied with the delay, he said "all the best with your search" (with a competitor). I assume, by this response, that you do not appreciate our business. How disappointing.”

Posted 8 months ago

“Keep getting pestered for reviews.. so far not great sent wrong samples took couple days longer the expected looking to order asap.. then got an email saying you sent the wrong samples and still waiting for new ones to arrive overall not the best start, also your gold underlays priced stupidly high compared to everywhere else. Hopefully I get the right samples today 👌🏼🙌🏼”

Posted 8 months ago

“No customer service phone line is less than expected level of support these days”

Posted 8 months ago

“Wanted to order samples to choose colours. Could only order 3 so not much to compare. They came within a few days but the samples were quite damaged which made me question the quality and longevity. Did a few tests and even my daughter could manage to peel off the finish. Not impressed by the product! Won't be ordering that.”

Posted 9 months ago

“Samples did not arrive”

Posted 9 months ago

“Did not receive the samples”

Posted 10 months ago

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Discount Flooring Depot is rated 4.8 based on 9,850 reviews