Discount Flooring Depot Reviews

4.8 Rating 10,298 Reviews

95 %

of reviewers recommend Discount Flooring Depot

4.8

Based on 10,298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 3rd March 2025

633

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 33 packs of laminate and in one box (the box was undamaged) the laminate edges where damaged. Courier brought on pallet, carefully packed. DFD can`t blame damage with the courier as from outside all boxes were fine. I got in touch with DFD and they say they require notification of damaged goods on the day of delivery. I am a woman, I cannot lift all these 33 boxes to check one by one. I have to wait fitter Poor customer service. Will never buy from DFD again.”

Helpful Report

Posted 5 months ago

“i bought 15 packs costing over £700 just over a month a go my soon who lives i London came down and arranged for it to be fitted i live in Liverpool fitter started to lay floor the 3rd box he open the edges where damaged the box was undamaged got in touch with DFD there not bothered saying should check on day off delivery how do i check if the box is undamaged i have 12 more boxs to check not going to let this drop i shall be getting in touch with trading standers keep you informed”

Helpful Report

Posted 5 months ago

“product wasnt easy to install as advertised, and had to get a professional who agreed this was not an easy job”

Helpful Report

Posted 6 months ago

“Do not buy from here. £45 for kirbside delivery, I am 7 months pregnant and the driver left the flooring outside and would not help. Once received the flooring was not remotely what was advertised. In the pictures and what it states is light oak. It’s definitely not light oak. I spoke to customer services and they informed me it was totally my problem and I had to pay £75 to return the ‘grey’ flooring. The representative even stated it had a grey streak. It’s definitely Dont buy from here, not interested when you have an issue. I’m £115 out of pocket for their pictures and descriptions not being correct.”

Helpful Report

Posted 6 months ago

“i paid for express delivery and waited in all day apart from a 30 minute window that i needed to pop out to get supplies for the customer i was doing the job for, i rang discount floor before leaving as was told yes you can go out there is no problem or risk of it getting delivered as we dont even have a time yet, for it to get delivered 10 mins after that phone call and having to go to the couries yard that they use a 70 mile round trip to keep my customer happy, made a complaint for some reimbusrement and now i am being ignored, such poor communication with purchasing customers and staff your end”

Helpful Report

Posted 6 months ago

“Didn't receive samples, emailed and had no response”

Helpful Report

Posted 8 months ago

“Unfortunately, I have had a bad experience with this company, make sure you get a sample before purchasing, because the description of the goods cannot be relied upon. My order arrived different in reality to the pictures on the site, but from then you are on your own, they don’t take any responsibility. My advice, buy elsewhere.”

Helpful Report

Posted 9 months ago

“Very Poor on time delivery, i placed an order 4th of march with the expectancy for receiving my goods within a few days, according to there website. To then being told problem at the suppliers, Then being promised several different delivery dates , and the date i was given as a defiant day, because i paid for a pacific day delivery charge , no delivery - and waited all day. Got in touch with customer services who told me the goods had been delivered to my home with nobody there to received the order, ( Gob smacked )how is this a good service when I'm at work over 20 miles away from where I live, and the delivery date i chose wasn't the date they delivered? Nothing back from customer service when I complained. Its an Absolute shame, as my order looks great. Shocking.”

Helpful Report

Posted 9 months ago

“1st order about 4 pieces could not use second order 3 damaged would not replace so I had to order a full pack and pay 40.00 delivery charge for 2 pieces and one of them is damaged where it was strapped to the pallet .I would not of used this company again but had no choice could not find it anywhere else.”

Helpful Report

Posted 10 months ago

“I was really satisfied with the first 2 orders I placed with your company but the 3rd and most recent order has been a disaster and in spite of making payment in full I have not received the goods my calls have not been returned and neither has my email to your customer services”

Helpful Report

Posted 10 months ago

“Poor customer service following receiving damaged goods. I received no refund for the damaged goods and was advised that I only had 60 minutes upon delivery of the goods to report damaged goods which is against Customer Regulations. Very disappointing customer service, just another example of small companies not understanding the Customer Regulations.”

Helpful Report

Posted 1 year ago

“Appalling service took the day off for delivery, rang at 16.40 to see where they were and was asked if we had a folk lift to get the stuff off !! Which we don’t so they said the would deliver the next day, so took the time off and have just had a call to say they won’t be coming it will be tomorrow. Stay clear of them shocking service”

Helpful Report

Posted 1 year ago

“I'm sorry but I review what I didn't receive!!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Shocking service. Only just got round to doing the floor and found it was damaged on arrival, but their policy does not allow for reporting after the delivery day. I will never use them again and could not recommend to others.”

Helpful Report

Posted 1 year ago

“i have already written it was nothing loke the picture”

Helpful Report

Posted 1 year ago

“Communication problems”

Helpful Report

Posted 1 year ago

“Just to let you know I received my samples today waited to long and bought elsewhere”

Helpful Report

Posted 1 year ago

“Lovely samples, choose my flooring, spoke to a lady online who is absolutely lovely & so helpful. My order arrived. it is completely the wrong colour, I ordered a faded chalk (grey) got ivory oak (pale brown.) aftercare APPALLING! Spoke to a guy on phone who argued with me! Emailed in - no response. will never recommend or use again”

Helpful Report

Posted 1 year ago

“Sent for a sample and have not yet received it.”

Helpful Report

Posted 1 year ago

“I was called by Jason who was extremely rude when I informed him I wouldn’t be buying from you guys. More training required for your call staff me thinks.”

Helpful Report

Posted 1 year ago

Discount Flooring Depot is rated 4.8 based on 10,298 reviews