Discount Flooring Depot Reviews

4.8 Rating 10,299 Reviews

95 %

of reviewers recommend Discount Flooring Depot

4.8

Based on 10,299 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 3rd March 2025

633

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samples not received as of yet. 22nd December.”

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Posted 2 years ago

“I never got the samples so I went elsewhere. Very disappointing.”

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Posted 2 years ago

“I ordered samples and never got them”

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Posted 2 years ago

“A week and a half since ordering and samples still haven't arrived!”

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Posted 2 years ago

“My wife had to carry 25 packets of laminate flooring up 8 steps into the house due to a load of nonsense by this company avoid at all cost £45 delivery 07970396978”

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Posted 2 years ago

“haven't received anything”

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Posted 2 years ago

“Just purchased some laminate flooring from DFD and only 1 board was damaged out of 80 purchased. Would they replace it, NO. They suggested i got my fitter back to fit it somewhere it wouldn't be seen. What a joke. Avoid using DFD at all costs.”

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Posted 2 years ago

“The sample I ordered and received was butter milk oak not golden oak. So unable to rate golden oak.”

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Posted 2 years ago

“Not receive the sample yet, therefore can't comment. I waited for it to decide.”

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Posted 2 years ago

“Be careful with their recommendations! Absolutely terrible experience. The sales person over the phone told us to order the only type of underlay they have for LVT. As soon as the product arrived, our builder, plumber AND manufacture of our underfloor heating advised strongly against putting this underlay down. When I raised this with them, they said product would be 'suitable' although it wouldn't be at all energy efficient. They made me paid for the return, even when they sent me something I didn't ask for Their customer service is a joke, it doesn't matter who you speak to, all emails come from the same inbox with no names anywhere, so even if you ask to speak to the manager or escalate the issue with a format complain, it's probably the same person answering. Their return policy said it takes 10 days for a refund to be processed, and of course they waited until the last minute to do so. I'd not recommend this company at all”

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Posted 2 years ago

“Didn't receive my samples”

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Posted 2 years ago

“Flooring was supposed to arrive 26/08 and hasn’t showed. Can’t get through to courier - AVOID!!!!!!”

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Posted 2 years ago

“samples never arrived”

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Posted 2 years ago

“Very poor sent the wrong flooring”

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Posted 2 years ago

“I purchased the laminate flooring and it was supposed to be delivered on Wednesday the 27th July 2022. The consignment was not found on tracking at the depot. I left message on the phone yesterday and today. I am still waiting for Discount Flooring to return my call. First time experience purchasing from the company and never again.”

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Posted 2 years ago

“Paid £35 delivery. Flooring did not arrive on the selected day. Came 3 days later. Sent 3 emails requesting a refund of the delivery charge. No response at all”

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Posted 2 years ago

“481754 With reference to the above order number, first of all I am not impressed with the courier, I phoned him 3 times to try and get an idea when approximately he would be here so I could be here to check and accept the delivery. He didn’t answer any of the calls or reply to my voicemail, consequently I had to leave my wife to accept the delivery. I had just arrived home and checked the flooring and found one of the panels is damaged. I contacted customer service and they agreed to refund me for the damaged panel. I never received the refund so now I think I was just fobbed off. I will never deal with this company again.”

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Posted 2 years ago

“Had to unload my order of the lorry myself.Lazy driver. Never again”

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Posted 2 years ago

“Although the sample was of very good quality , I did ask for a sample of grey in colour but recieved a different one.”

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Posted 2 years ago

“dreadful customer service - clearly NOT interested in helping customers. Rude and arrogant beyond belief!”

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Posted 2 years ago

Discount Flooring Depot is rated 4.8 based on 10,299 reviews