Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Discount Flooring Depot Reviews

4.8 Rating 9,854 Reviews

95 %

of reviewers recommend Discount Flooring Depot

Company Reviews

Product Reviews

4.8

Based on 9,854 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

Write Your review

Tell us how Discount Flooring Depot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 14th March 2024

Discount Flooring Depot 5 star review on 12th March 2024

Discount Flooring Depot 5 star review on 16th January 2024

606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be careful with their recommendations! Absolutely terrible experience. The sales person over the phone told us to order the only type of underlay they have for LVT. As soon as the product arrived, our builder, plumber AND manufacture of our underfloor heating advised strongly against putting this underlay down. When I raised this with them, they said product would be 'suitable' although it wouldn't be at all energy efficient. They made me paid for the return, even when they sent me something I didn't ask for Their customer service is a joke, it doesn't matter who you speak to, all emails come from the same inbox with no names anywhere, so even if you ask to speak to the manager or escalate the issue with a format complain, it's probably the same person answering. Their return policy said it takes 10 days for a refund to be processed, and of course they waited until the last minute to do so. I'd not recommend this company at all”

Posted 1 year ago

“Didn't receive my samples”

Posted 1 year ago

“Flooring was supposed to arrive 26/08 and hasn’t showed. Can’t get through to courier - AVOID!!!!!!”

Posted 1 year ago

“samples never arrived”

Posted 1 year ago

“Very poor sent the wrong flooring”

Posted 1 year ago

“I purchased the laminate flooring and it was supposed to be delivered on Wednesday the 27th July 2022. The consignment was not found on tracking at the depot. I left message on the phone yesterday and today. I am still waiting for Discount Flooring to return my call. First time experience purchasing from the company and never again.”

Posted 1 year ago

“Paid £35 delivery. Flooring did not arrive on the selected day. Came 3 days later. Sent 3 emails requesting a refund of the delivery charge. No response at all”

Posted 1 year ago

“481754 With reference to the above order number, first of all I am not impressed with the courier, I phoned him 3 times to try and get an idea when approximately he would be here so I could be here to check and accept the delivery. He didn’t answer any of the calls or reply to my voicemail, consequently I had to leave my wife to accept the delivery. I had just arrived home and checked the flooring and found one of the panels is damaged. I contacted customer service and they agreed to refund me for the damaged panel. I never received the refund so now I think I was just fobbed off. I will never deal with this company again.”

Posted 1 year ago

“Had to unload my order of the lorry myself.Lazy driver. Never again”

Posted 1 year ago

“Although the sample was of very good quality , I did ask for a sample of grey in colour but recieved a different one.”

Posted 1 year ago

“dreadful customer service - clearly NOT interested in helping customers. Rude and arrogant beyond belief!”

Posted 1 year ago

“Extremely aggressive marketing once you order samples. Phone calls and emails. It’s too much. Put me off ordering from them.”

Posted 2 years ago

“Didn't receive”

Posted 2 years ago

“I ordered a sample three weeks ago!! Still waiting”

Posted 2 years ago

“Was informed that the flooring was going to be delivered between 1 - 3pm on the 10th March recieved a call at 11:15 informing me the flooring had been delivered and had been left outside. Called my mother who was at the house who stated no one had knocked. She went to the front door and there was nothing outside. Called customer service who i was unable to get though to via phone had to email and informed them of the situation. Was told they would have to contact the courier driver and get back to me. I recieved an email saying the courier drivered stated he delivered the flooring to number 25 and not number 29 as instructed by me. I informed them this was a lie as why would i want it delivered to a house i don't live at when my mother was there. The front garden of this house where the flooring was supposedly left was over grown with brambles and bushes. Futher investigation took place and i recieved an email stating a replacement order was to be sent out and i would not receive it on 14th March. I responded by letting them know the fitter had been scheduled to come on the 11th March so would need to have it on this day. Was told i should not have booked the fitter untill i recieved the flooring. That evening about 9pm i get a knock at my door, a couple asking if I was expecting a delivery of flooring, when i said yes they stated it was at their house on the next road it had been left outside where it could have been stolen or these kind people could have kept it as they did not have to inform me it was there. I then had to arrange for someone with vehicle big enough to collect the flooring that night. I emailed DFD to let them know that the flooring had been delivered to the wrong road, and i had to go and collect it after the couple from the house let me know, i felt for my inconvenience i should be compensated. I was told the driver obviously lied about delivering to the correct address but as i received free delivery there was no compensation to be given. The flooring was not delivered i had to arrange for it to be collected which cost me money. In the end they agreed to refund £20 what an insult, I would not use this company again.”

Posted 2 years ago

“Promised delivery on the 4th March and still waiting. Contacted yourselves and delivery company with no success. Not good.”

Posted 2 years ago

“My samples never came therefore I cannot review products”

Posted 2 years ago

“The purchase was hassle free, even though the website was a trifle problematic. However the delivery was not acceptable. The delivery man couldn't wait while my disabled wife to move from upstairs to downstairs, the delivery man kept ringing the front door bell, even though my wife had shouted from the upstairs window and politely asked him to wait a moment. The whole delivery experience wasn't professional, I will never purchase anything else from Discount Flooring Depot.”

Posted 2 years ago

“I've heard nothing from you, despite repeated attempts to discuss the samples you sent me, as well as asking if you do installation, or just provide the product. Very poor customer service”

Posted 2 years ago

“Didn't arrive on time. luckily i had a tradesman working at my home. GARBAGE”

Posted 2 years ago

«
1
2
3
4
5
»

Discount Flooring Depot is rated 4.8 based on 9,854 reviews