Discount Flooring Depot Reviews

4.8 Rating 10,298 Reviews

95 %

of reviewers recommend Discount Flooring Depot

4.8

Based on 10,298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 3rd March 2025

633

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far s9 good samples arrived ordet ready to be placed”

Helpful Report

Posted 3 years ago

“Utterly useless, claim to have tried to deliver my goods but no one has come to our door at all. We are both working from home and our door bell is LOUD (door knocker is no light weight either) so we shan't have missed them. I don't know where they have taken our goods but it wasn't delivered to us. I shall be after a full refund.”

Helpful Report

Posted 3 years ago

“Was led to believe the product was in stock when I ordered. I have had 2 dates now pushed back and I’m still waiting. Hope the products make up for this.”

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Posted 3 years ago

“Haven’t received samples yet”

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Posted 3 years ago

“Still waiting for items.........”

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Posted 3 years ago

“The items delivered were not as described, resulting in us having to request a delivery of the correct items. We have not been given any indication about when these items will be received. The lack of any kind of customer service help over the phone also isn’t great.”

Helpful Report

Posted 3 years ago

“The flooring itself wasn't what the picture described. Even if I had a sample it won't be a true reflection as the laminated wood flooring itself is a mixed distressed grain. It was a murky cream mixed with grey under the heading white. Well it wasn't white. Sadly, I had to fork out more money before they would arrange to have what I had already bought picked up. So in total I would have to spend over £700 just to get what I needed. Not impressed. I would settle for the flooring. But if expecting a little white with this flooring don't bother it's not white at all.. More grey, dark cream, dark brown but nothing white about it. Totally disappointed! I needed the accessories I will be looking elsewhere for the accessories.”

Helpful Report

Posted 3 years ago

“Floor was out of stock even though I spoke on phone before I placed my Order. Was only informed 3 days before delivery was Due. Very poor customer services when I spoke on the phone asking For a refund too.”

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Posted 3 years ago

“Our flooring was ordered and scheduled to be delivered 3 days ago it had still not arrived and we have had no update to where out flooring even is”

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Posted 3 years ago

“I ordered my flooring as they guaranteed delivery for a certain date. My flooring never arrived and the delivery people said it had been delivered, that changed to the driver had made an error and hadn’t actually delivered the floor and they would be in touch. The only lines of communication are via email and they only get back to you after loads of emails I received a full credit over 3 weeks after my order was placed I would never deal with this company again really poor service and one I wouldn’t recommend to anyone”

Helpful Report

Posted 3 years ago

“Ordered for delivery yesterday (product in stock) then received an email to say out of stock. Completely messsed up my kitchen project. Won’t use again due unreliability and inability to manage stock control.”

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Posted 3 years ago

“Useless late delivery does not reply to emails”

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Posted 3 years ago

“I had a fault with my order, a case has been opened and I have been waiting nearly two months for a solution, every time I ring up they tell me they will let me know soon.”

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Posted 3 years ago

“Two packs of my flooring was wet and warped and could not be used however delivery and delivery driver were brilliant”

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Posted 3 years ago

“Website states 5% off flooring yet when go to checkout discount invalid!! The discount code is valid but is not applicable with the items in your basket Yet shows up on the product!!!”

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Posted 3 years ago

“Ordered samples a week ago - but nothing has arrived”

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Posted 3 years ago

“Useless company who when my beading turned up damaged the day before the floor fitter was arriving only gave me the exact amount refund for the beading and no good will gesture so left me driving around for hours trying to find replacement flooring, avoid go somewhere else”

Helpful Report

Posted 3 years ago

“Avoid Avoid Absolutely wrong products sent. Asked for High Gloss white and was sent Oak white (Really cheap) Really frustrated . when complained Customer service is trying to prove that is the right product. I have complained to advertising agencies and will take Legal action against them now. 10 different pics sent to them, they dont even have a clue about their own product. Avoid Avoid”

Helpful Report

Posted 3 years ago

“The flooring I ordered looked great but was generally of poor quality, to the point a LVT snapped taking it out of the box.”

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Posted 4 years ago

“Unprofessional and lying company, Be careful with delivery date,website show next day delivery(they charge £40 extra for next day delivery) and real is after two weeks.”

Helpful Report

Posted 4 years ago

Discount Flooring Depot is rated 4.8 based on 10,298 reviews