Discount Flooring Depot Reviews

4.8 Rating 10,298 Reviews

95 %

of reviewers recommend Discount Flooring Depot

4.8

Based on 10,298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

Write Your review

Tell us how Discount Flooring Depot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Discount Flooring Depot 5 star review on 3rd March 2025

633

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have to check the flooring as soon as it comes. My wife took delivery and didn’t notice that two packs where damaged and can’t be used I informed the customer service only to be told you have 60 minutes to check and inform them. I was at work and didn’t notice till later. So now I’m two packs short. Will never use this company again.”

Helpful Report

Posted 3 years ago

Hi Jon, At each stage of the buying process, we advise customers that they must inspect the flooring once it is delivered. In most cases, with a quick walk around the pallet, you will spot damage such as yours. Because the damage happened through the delivery we replace the damaged packs free of charge.

Posted 3 years ago

“Refused to leave delivery in outhouse. Stick ya 50 quid”

Helpful Report

Posted 3 years ago

Hi Roger, Many thanks for your review. As previously mentioned we can not leave the flooring outside unsigned for. You wouldn't do it with a new sofa. Many thanks, Discount Flooring Depot

Posted 3 years ago

“480 quid order. Doesn't take inro consideration ppl have to work. Asked if they would leave delivery in outhouse. Bluntly refused saying courier leaves it on the pallet. Bone idol. Order cancelled. Funny how we pay they get it instant yet refund is 5 days !!!!!!!! Absolutely no consideration and dodnt even offer a resolution. Avoid !!!!!!!”

Helpful Report

Posted 3 years ago

Hello Roger, thank you very much for your review. As flooring is rather large and heavy it has to arrive on a pallet. Flooring is also expensive, so it can not be left outside and must be signed for and inspected. If you ordered a sofa you would not be happy with it being left outside to the elements. We also process refunds as soon as we can. The 3 - 5 days for the money appearing in your account is due to your bank. I hope this clears things up for you. Many thanks.

Posted 3 years ago

“After doing the online calculation it suggested I needed only 4 packs of laminate so I bought 6 just to be safe it cost £30 for delivery put it down and I had to buy another pack as there was not enough I had to pay another £40 to get 1 pack delivered as early as possible its an absolute joke DONT do their online calculation its wrong won't be buying from here again”

Helpful Report

Posted 3 years ago

“Lost £300 chasing my delivery total rubish steer clear”

Helpful Report

Posted 3 years ago

“Totally unimpressed, requested samples with never arrived so purchased flooring from a company who bothered to send them, lighting in my home Is awkward therfore samples made all the difference”

Helpful Report

Posted 3 years ago

We are very sorry that your free samples did not arrive. They had been dispatched by our team on Friday 3rd September but it, unfortunately, looks like it was lost by Royal Mail. We apologise again.

Posted 3 years ago

“I didn’t receive the sample so I’m unable to comment thanks”

Helpful Report

Posted 3 years ago

Hi Sarah, We are very sorry your free samples have not arrived yet. Sometimes there can be delivery disruptions with royal mail. Please feel free to order more samples from our website again 😊

Posted 3 years ago

“ordered flooring back of last year couldn't have fitted due to covid 6 months ago was fitted and was even advised the click edges looked and seemed very flimsy, checked and could see exactly what my fitter was referring to any how laid after several days the edges started to rise and floor eventually cracked such a shame and a waste of money since had sheet vinyl layed, customer service team dosent exsist no phone number only for sales all complains are via email no e form etc on web site awaiting complaint to be delt with and refunded will update upon resolution”

Helpful Report

Posted 3 years ago

“Avoid at all cost took 2 months to get my money back PayPal were useless had to contact visa got my money today lied about floor being waterproof I’ve a recorded phone call when I cancelled less than 24 hours later with the woman on the phone lieing to me, customer service was supposed to call me never did no phone number only email to contact ordered early July received refund through visa today 25/8/21 I don’t use Instagram so can’t verify a name but I am genuine avoid”

Helpful Report

Posted 3 years ago

“Parents ordered samples, they never turned up so I ordered some more for them, they took a week to arrive and were so small it’s impossible to get any kind of idea of graining or colour. Less than half the size of all other samples we received”

Helpful Report

Posted 3 years ago

“Very Good phone service very good delivery service BUT FLOORING COLOUR NOTHING LIKE WHAT I ORDERED AND SAMPLE SENT.”

Helpful Report

Posted 3 years ago

“I have ordered a free sample flooring for my house which is not delivered after 8 days and noone has confirmed for dispatch of the same”

Helpful Report

Posted 3 years ago

Good morning, we are very sorry that your free sample has not arrived yet. Our system shows it was despatched on the 5th. If it has still not arrived please order some more free samples as they can go missing with Royal Mail!

Posted 3 years ago

“No responses still waiting for floor to be return that is been completely missold”

Helpful Report

Posted 3 years ago

“Ordered 2 samples of vinyl plank. Man named Dean rang to say he had posted them. Never received them!! I am going elsewhere.”

Helpful Report

Posted 3 years ago

“Flooring fantastic! Looks amazing! But you need more communication with your delivery company I pay for delivery expected it on day stayed Delivery company a day late and you wasn’t informed that they said my delivery charge would be refunded still waiting now ! I wouldn’t of minded collecting but wasn’t given that option”

Helpful Report

Posted 3 years ago

“Not a great experience unfortunately. Ordered flooring as was in stock, paid for delivery. Then couple of days later get an email to say there’s been a delay and wouldn’t be until the following week. Product arrived on a different day specified even though I said I couldn’t wait until the updated delivery date so would need a refund. Took no notice and delivered the item anyway and won’t respond to my request for a refund as I had to source another product from somewhere else to finish my job.”

Helpful Report

Posted 3 years ago

“Carpet still has not arrived and no one knows where it is!!! Been given 3 delivery dates but still nothing! Shocking service!”

Helpful Report

Posted 3 years ago

“These reviews are fake, I found a site with the reviews I expected AVOID AVOID AVOID AVOID AVOID AVOID AVOID https://www.reviewcentre.com/online_home_and_garden_diy_stores/discount_flooring_depot_-_wwwdiscountflooringdepotcouk-reviews_2175549”

Helpful Report

Posted 3 years ago

“Great service Product should not even be on the market worst floor I have had to lay ever”

Helpful Report

Posted 3 years ago

“After 7 days still waiting for samples not a good service. If this is an example if there service don’t think I will use”

Helpful Report

Posted 3 years ago

Hi Ian, we are very sorry that your free samples have not arrived. Your sample was successfully dispatched by our team so it looks like it was a problem with Royal Mail delivering. Please feel free to order more free samples from our site. Best, DFD

Posted 3 years ago

Discount Flooring Depot is rated 4.8 based on 10,298 reviews