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Discount Flooring Depot Reviews

4.8 Rating 9,855 Reviews

95 %

of reviewers recommend Discount Flooring Depot

Company Reviews

Product Reviews

4.8

Based on 9,855 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 14th March 2024

Discount Flooring Depot 5 star review on 12th March 2024

Discount Flooring Depot 5 star review on 16th January 2024

606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all cost took 2 months to get my money back PayPal were useless had to contact visa got my money today lied about floor being waterproof I’ve a recorded phone call when I cancelled less than 24 hours later with the woman on the phone lieing to me, customer service was supposed to call me never did no phone number only email to contact ordered early July received refund through visa today 25/8/21 I don’t use Instagram so can’t verify a name but I am genuine avoid”

Posted 2 years ago

“Parents ordered samples, they never turned up so I ordered some more for them, they took a week to arrive and were so small it’s impossible to get any kind of idea of graining or colour. Less than half the size of all other samples we received”

Posted 2 years ago

“Very Good phone service very good delivery service BUT FLOORING COLOUR NOTHING LIKE WHAT I ORDERED AND SAMPLE SENT.”

Posted 2 years ago

“I have ordered a free sample flooring for my house which is not delivered after 8 days and noone has confirmed for dispatch of the same”

Posted 2 years ago

Good morning, we are very sorry that your free sample has not arrived yet. Our system shows it was despatched on the 5th. If it has still not arrived please order some more free samples as they can go missing with Royal Mail!

Posted 2 years ago

“No responses still waiting for floor to be return that is been completely missold”

Posted 2 years ago

“Ordered 2 samples of vinyl plank. Man named Dean rang to say he had posted them. Never received them!! I am going elsewhere.”

Posted 2 years ago

“Flooring fantastic! Looks amazing! But you need more communication with your delivery company I pay for delivery expected it on day stayed Delivery company a day late and you wasn’t informed that they said my delivery charge would be refunded still waiting now ! I wouldn’t of minded collecting but wasn’t given that option”

Posted 2 years ago

“Not a great experience unfortunately. Ordered flooring as was in stock, paid for delivery. Then couple of days later get an email to say there’s been a delay and wouldn’t be until the following week. Product arrived on a different day specified even though I said I couldn’t wait until the updated delivery date so would need a refund. Took no notice and delivered the item anyway and won’t respond to my request for a refund as I had to source another product from somewhere else to finish my job.”

Posted 2 years ago

“Carpet still has not arrived and no one knows where it is!!! Been given 3 delivery dates but still nothing! Shocking service!”

Posted 2 years ago

“These reviews are fake, I found a site with the reviews I expected AVOID AVOID AVOID AVOID AVOID AVOID AVOID https://www.reviewcentre.com/online_home_and_garden_diy_stores/discount_flooring_depot_-_wwwdiscountflooringdepotcouk-reviews_2175549”

Posted 2 years ago

“Great service Product should not even be on the market worst floor I have had to lay ever”

Posted 2 years ago

“After 7 days still waiting for samples not a good service. If this is an example if there service don’t think I will use”

Posted 2 years ago

Hi Ian, we are very sorry that your free samples have not arrived. Your sample was successfully dispatched by our team so it looks like it was a problem with Royal Mail delivering. Please feel free to order more free samples from our site. Best, DFD

Posted 2 years ago

“So far s9 good samples arrived ordet ready to be placed”

Posted 2 years ago

“Utterly useless, claim to have tried to deliver my goods but no one has come to our door at all. We are both working from home and our door bell is LOUD (door knocker is no light weight either) so we shan't have missed them. I don't know where they have taken our goods but it wasn't delivered to us. I shall be after a full refund.”

Posted 2 years ago

“Was led to believe the product was in stock when I ordered. I have had 2 dates now pushed back and I’m still waiting. Hope the products make up for this.”

Posted 2 years ago

“Haven’t received samples yet”

Posted 2 years ago

“Still waiting for items.........”

Posted 2 years ago

“The items delivered were not as described, resulting in us having to request a delivery of the correct items. We have not been given any indication about when these items will be received. The lack of any kind of customer service help over the phone also isn’t great.”

Posted 2 years ago

“The flooring itself wasn't what the picture described. Even if I had a sample it won't be a true reflection as the laminated wood flooring itself is a mixed distressed grain. It was a murky cream mixed with grey under the heading white. Well it wasn't white. Sadly, I had to fork out more money before they would arrange to have what I had already bought picked up. So in total I would have to spend over £700 just to get what I needed. Not impressed. I would settle for the flooring. But if expecting a little white with this flooring don't bother it's not white at all.. More grey, dark cream, dark brown but nothing white about it. Totally disappointed! I needed the accessories I will be looking elsewhere for the accessories.”

Posted 3 years ago

“Floor was out of stock even though I spoke on phone before I placed my Order. Was only informed 3 days before delivery was Due. Very poor customer services when I spoke on the phone asking For a refund too.”

Posted 3 years ago

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Discount Flooring Depot is rated 4.8 based on 9,855 reviews