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Discount Flooring Depot Reviews

4.8 Rating 10,662 Reviews
95 %
of reviewers recommend Discount Flooring Depot
Company Reviews Product Reviews
4,896
 Metrics Info
4.8
Based on 10,662 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
100%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Discount Flooring Depot Reviews

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.



Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Verified Buyer
“Shocking customer service!!!”
Helpful Report
Posted 5 years ago
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Verified Buyer
“ordered samples never arrived.”
Helpful Report
Posted 5 years ago
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Verified Buyer
“I bought engineered oak floor. Floor came on time, but is very cheap and poor quality. Parts fit poorly and structure flakes.”
Helpful Report
Posted 5 years ago
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Verified Buyer
“Ordered flooring with specific day delivery to take place on Friday 8th January. Specifically selected Friday as I had the day off. Delivery arrived on Thursday 7th January, a day earlier than expected, when I was not at home. My disabled mother was greeted by an abusive courier who left the palette of 11 heavy laminate flooring packs and told her that it’s not his fault that delivery arrived earlier than scheduled. He drove off and left my disabled mother unable to carry the flooring up the two flights of stairs to our house. The pallets were left outside my house until I arrived home after a 12 hour shift as no one was available to take them in. Don’t get me wrong, delivery arriving earlier than scheduled is great if you select a standard delivery but I specifically paid £30.00 for Friday delivery. Customer service did not apologise for their third party courier talking to my mother in a disgusting manner. Just stated that due to COVID there is uncertainty of delivery. I am a NHS Keyworker and understand uncertainty but Again I specifically selected Friday delivery. The terms and conditions state that if anything is damaged, you have 20 mins to inspect the items and inform the courier of the damages. They will not refund anything that is damaged. How on earth can you inspect everything when they use a coyboy delivery firm who won’t even wait 2 mins let alone 20. As a first time buyer I am deeply disappointed with the service.”
Helpful Report
Posted 5 years ago
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Verified Buyer
“Vinyl click flooring purchased and does not meet flush causing it to be kicked up ,2 flooring company's said it's faulty flooring (No Reimbursement by company)”
Helpful Report
Posted 5 years ago
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Verified Buyer
“Can’t comment no samples received”
Helpful Report
Posted 5 years ago
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Verified Buyer
“A sample requested 10 days ago and supposedly despatched 8 days ago has still not arrived, a email sent 4 days ago to advise that the sample had not arrived has not even been acknowledged. Very Poor. Barry Smith”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“There is a problem with logistics in this company. Three times they delay delivery, still was prepared to charge as for the express delivery, even though one week later”
Helpful Report
Posted 5 years ago
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Verified Buyer
“I still haven't received my sample.”
Helpful Report
Posted 5 years ago
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Verified Buyer
“Added 2 months to the delivery date a couple of days before delivery. No customer service. No staff on phones. Very poor. Would not use again.”
Helpful Report
Posted 5 years ago
Aysha K
Verified Buyer
“Never received my samples”
Helpful Report
Posted 5 years ago
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Verified Buyer
“I still not received package 07952631382”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Sample sent looked completely different to the flooring that arrived. Tried to sort it out but was dismissed. Will not use this company again or recommend it”
Helpful Report
Posted 6 years ago
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Verified Buyer
“Flooring looked completely different to photos”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“very poor service, got a sample before ordering but this was unrepresentative of the actual piece which was heavily coloured ( the sample was plain ). website photos also failed to show any colouring in the flooring, i thought it was only grey/white but in fact had brown and pink streaks in it. very unhelpful when contacted and now stuck with flooring that i don't want. terrible company”
Helpful Report
Posted 6 years ago
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Verified Buyer
“Samples realy helped in our decision to chose flooring”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Requested sample was advised it was on its way, not received in a week,”
Helpful Report
Posted 6 years ago
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Verified Buyer
“Very disappointed that after placing our order and receiving a delivery date, we were informed the day before it was due to be delivered that it wouldn’t be available until end of January 2021!! We had to cancel the order as we couldn’t wait over 3 months and there was nothing else we could find at short notice. We requested a refund and we are still waiting for our refund a week on.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Very good service.delivered promptly .well packed so no damage when I emailed for advice about other items that I required they answered very quickly with there recommendations.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Having had my flooring ordered for 1 week I asked if there was a time available for my agreed delivery the following day. To which I got an email saying “Sorry we do not deliver to Scotland” and my order cancelled. I live 1 Mile over the border and have a business in England where I would have changed the address to. No choice and no response to help just the order cancelled. After already agreeing Delivery and date. Still no response to resolve or re deliver from customer service. So now stuck without flooring and 28 days for a refund.”
Helpful Report
Posted 6 years ago
Discount Flooring Depot is rated 4.8 based on 10,662 reviews
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