Discount Flooring Depot Reviews

4.8 Rating 10,300 Reviews

95 %

of reviewers recommend Discount Flooring Depot

4.8

Based on 10,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 3rd March 2025

633

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flooring looked completely different to photos”

Helpful Report

Posted 4 years ago

“very poor service, got a sample before ordering but this was unrepresentative of the actual piece which was heavily coloured ( the sample was plain ). website photos also failed to show any colouring in the flooring, i thought it was only grey/white but in fact had brown and pink streaks in it. very unhelpful when contacted and now stuck with flooring that i don't want. terrible company”

Helpful Report

Posted 4 years ago

“Samples realy helped in our decision to chose flooring”

Helpful Report

Posted 4 years ago

“Requested sample was advised it was on its way, not received in a week,”

Helpful Report

Posted 4 years ago

“Very disappointed that after placing our order and receiving a delivery date, we were informed the day before it was due to be delivered that it wouldn’t be available until end of January 2021!! We had to cancel the order as we couldn’t wait over 3 months and there was nothing else we could find at short notice. We requested a refund and we are still waiting for our refund a week on.”

Helpful Report

Posted 4 years ago

“Very good service.delivered promptly .well packed so no damage when I emailed for advice about other items that I required they answered very quickly with there recommendations.”

Helpful Report

Posted 4 years ago

“Having had my flooring ordered for 1 week I asked if there was a time available for my agreed delivery the following day. To which I got an email saying “Sorry we do not deliver to Scotland” and my order cancelled. I live 1 Mile over the border and have a business in England where I would have changed the address to. No choice and no response to help just the order cancelled. After already agreeing Delivery and date. Still no response to resolve or re deliver from customer service. So now stuck without flooring and 28 days for a refund.”

Helpful Report

Posted 4 years ago

“Never received the samples.”

Helpful Report

Posted 4 years ago

“Not reliable ordered Laminates to be delivered today 6th December 2019. Booked the Fitter for Saturday. Unfortunately no delivery done got no communication of what is going on. Regretting why I did not use B and Q.”

Helpful Report

Posted 5 years ago

“Order arrived and we were asked to look round for signs of damaged packing. None could be seen. The pack was bound in two rows of five. Once the deliver guy had left we split the packs only to find 4 out of 10 had some form of damage. We immediately contacted Discount flooring Depot showing pictures. After a few days we finally received a response saying that the damage was obvious and would easily have been noticed on delivery. No replacement was offered. TERRIBLE”

Helpful Report

Posted 5 years ago

“After waiting in all day from 8am to 7pm no show with the delivery. Extremely disappointed as this will now delay us moving in to our house . Plus day off unpaid from work to wait for the delivery . No call to advise not coming !”

Helpful Report

Posted 5 years ago

“We have had a phone call & 2 emails regarding our enquiry but haven't had the bloody samples yet! We are getting the impression that you are desperate for business because you are pestering us without us even being able to check the samples. Claiming the flooring may be low on stock etc seems like a ruse to make contact. We are old enough to be able to make our own minds up without constant pestering”

Helpful Report

Posted 5 years ago

“Big disappointment. Although the colour itself is very nice unfortunately most of the panels are not straight and gaps between are just acceptable thanks to my dad who is a an expert and knows the tricks how to overcome this problem, but still visible and as you can guess is not going to last for long as expected...”

Helpful Report

Posted 6 years ago

“If I could give 0 stars I would. I had asked to collect my order but was told it had to be home delivered. They then made a mistake with my delivery which has cost me time and money. I asked for the delivery charge back and £54 in compensatory to cover my cancelled work and telephone costs. I was told the company couldn’t afford it. I’m sure they can afford it more than me. Terrible customer service from a gentleman who obviously doesn’t care about his customers once he’s made the sale.”

Helpful Report

Posted 6 years ago

“Received my goods via pallet delivery but 3 x boxes were all damaged. Website states that goods arrive via pallet with corner protectors but my delivery was missing these, hence why all the ends were smashed! Called to report damages within hours of receiving goods to be advised goods should have been checked when they arrived but its difficult to check every pack when it arrives on a pallet! Now have to pay for replacements as these are not given free of charge as per customer services advisor.”

Helpful Report

Posted 6 years ago

“This is the worst company to order from I received to 2 different coloured flooring and 1 damaged box no one replied to my complaint BE WARNED”

Helpful Report

Posted 6 years ago

“Wish I never had ordered from here should have stuck to BQ the driver was very rude dumped it and drive off leaving no time to check anything two boxes were opened and flooring broke I am a woman on my own and had to carry 19 packs into the house and up the stairs on my own I ended up at hospital with pains in my chest disgusting”

Helpful Report

Posted 6 years ago

“I tried to order a few samples of flooring, to be informed at checkout that there is no courier servicing my area! I live in Scotland, and no where on the site states they don't deliver to Scotland. In fact what it did state was that they want to be the biggest flooring retailer in the UK!!! I hate to disappoint Discount Flooring Depot, but Scotland is very much in the UK, and has a vast customer base. If you are not in the position to deliver to Scotland, it would be best to put on your site, that way it would stop wasting people's time and your staffs with telephone enquiries, as emailing customer service for an answer is pointless too. They don't return mail!?! Very Disappointed.”

Helpful Report

Posted 6 years ago

“I was told my samples were dispatched and still haven't received them !”

Helpful Report

Posted 6 years ago

Hi Gabriella, Thank you for your review, We had posted your samples via Royal mail on the 24th (Friday). This is normally second class post and should be received around the 29th- 30th of August. We are happy to resend should youneed us too. Kind Regards Customer Service Team

Posted 6 years ago

“advised that they would not be prepared to deliver to Scotland or Ireland, I am shocked that there are companies that do this especially when they quote as follows on their website. At Discount Flooring Depot we are passionate about providing an excellent customer experience Not So Passionate after all”

Helpful Report

Posted 6 years ago

Discount Flooring Depot is rated 4.8 based on 10,300 reviews