Discount Flooring Depot Reviews

4.8 Rating 10,535 Reviews

95 %

of reviewers recommend Discount Flooring Depot

4.8

Based on 10,535 reviews

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 23rd November 2025

Kimberley I

Discount Flooring Depot 5 star review on 11th October 2025

Mark T

Discount Flooring Depot 5 star review on 18th September 2025

Samantha R

649

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flooring with specific day delivery to take place on Friday 8th January. Specifically selected Friday as I had the day off. Delivery arrived on Thursday 7th January, a day earlier than expected, when I was not at home. My disabled mother was greeted by an abusive courier who left the palette of 11 heavy laminate flooring packs and told her that it’s not his fault that delivery arrived earlier than scheduled. He drove off and left my disabled mother unable to carry the flooring up the two flights of stairs to our house. The pallets were left outside my house until I arrived home after a 12 hour shift as no one was available to take them in. Don’t get me wrong, delivery arriving earlier than scheduled is great if you select a standard delivery but I specifically paid £30.00 for Friday delivery. Customer service did not apologise for their third party courier talking to my mother in a disgusting manner. Just stated that due to COVID there is uncertainty of delivery. I am a NHS Keyworker and understand uncertainty but Again I specifically selected Friday delivery. The terms and conditions state that if anything is damaged, you have 20 mins to inspect the items and inform the courier of the damages. They will not refund anything that is damaged. How on earth can you inspect everything when they use a coyboy delivery firm who won’t even wait 2 mins let alone 20. As a first time buyer I am deeply disappointed with the service.”

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Posted 5 years ago

“Vinyl click flooring purchased and does not meet flush causing it to be kicked up ,2 flooring company's said it's faulty flooring (No Reimbursement by company)”

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Posted 5 years ago

“Can’t comment no samples received”

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Posted 5 years ago

“A sample requested 10 days ago and supposedly despatched 8 days ago has still not arrived, a email sent 4 days ago to advise that the sample had not arrived has not even been acknowledged. Very Poor. Barry Smith”

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Posted 5 years ago

“There is a problem with logistics in this company. Three times they delay delivery, still was prepared to charge as for the express delivery, even though one week later”

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Posted 5 years ago

“I still haven't received my sample.”

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Posted 5 years ago

“Added 2 months to the delivery date a couple of days before delivery. No customer service. No staff on phones. Very poor. Would not use again.”

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Posted 5 years ago

“Never received my samples”

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Posted 5 years ago

“I still not received package 07952631382”

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Posted 5 years ago

“Sample sent looked completely different to the flooring that arrived. Tried to sort it out but was dismissed. Will not use this company again or recommend it”

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Posted 5 years ago

“Flooring looked completely different to photos”

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Posted 5 years ago

“very poor service, got a sample before ordering but this was unrepresentative of the actual piece which was heavily coloured ( the sample was plain ). website photos also failed to show any colouring in the flooring, i thought it was only grey/white but in fact had brown and pink streaks in it. very unhelpful when contacted and now stuck with flooring that i don't want. terrible company”

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Posted 5 years ago

“Samples realy helped in our decision to chose flooring”

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Posted 5 years ago

“Requested sample was advised it was on its way, not received in a week,”

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Posted 5 years ago

“Very disappointed that after placing our order and receiving a delivery date, we were informed the day before it was due to be delivered that it wouldn’t be available until end of January 2021!! We had to cancel the order as we couldn’t wait over 3 months and there was nothing else we could find at short notice. We requested a refund and we are still waiting for our refund a week on.”

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Posted 5 years ago

“Very good service.delivered promptly .well packed so no damage when I emailed for advice about other items that I required they answered very quickly with there recommendations.”

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Posted 5 years ago

“Having had my flooring ordered for 1 week I asked if there was a time available for my agreed delivery the following day. To which I got an email saying “Sorry we do not deliver to Scotland” and my order cancelled. I live 1 Mile over the border and have a business in England where I would have changed the address to. No choice and no response to help just the order cancelled. After already agreeing Delivery and date. Still no response to resolve or re deliver from customer service. So now stuck without flooring and 28 days for a refund.”

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Posted 5 years ago

“Never received the samples.”

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Posted 5 years ago

“Not reliable ordered Laminates to be delivered today 6th December 2019. Booked the Fitter for Saturday. Unfortunately no delivery done got no communication of what is going on. Regretting why I did not use B and Q.”

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Posted 6 years ago

“Order arrived and we were asked to look round for signs of damaged packing. None could be seen. The pack was bound in two rows of five. Once the deliver guy had left we split the packs only to find 4 out of 10 had some form of damage. We immediately contacted Discount flooring Depot showing pictures. After a few days we finally received a response saying that the damage was obvious and would easily have been noticed on delivery. No replacement was offered. TERRIBLE”

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Posted 6 years ago

Discount Flooring Depot is rated 4.8 based on 10,535 reviews