Discount Flooring Depot Reviews

4.8 Rating 10,300 Reviews

95 %

of reviewers recommend Discount Flooring Depot

4.8

Based on 10,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 3rd March 2025

633

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flooring itself is beautiful and seems good quality. The price was unbeatable for this sort of laminates. Mind you, we've only done our living room last week, so I don't know how it will wear but so far so good. The flooring was delivered on time, but the delivery wasn't exactly as described. The delivery arrived around 8 am on Saturday morning, but for some reason the driver didn't ring the doorbell and just sat in his van. Luckily my partner happened to look out of the window and we got the goods. The pallet was not unloaded using a tail-lift and trolley, it just sat in the back of the van, and my partner then unloaded the packages himself. This made it a bit more difficult to check the condition of the goods. The driver was clearly in a hurry and there's no way he allowed 15 minutes to check the goods as was promised in the dispatch email. Bit disappointing especially for the price of Saturday delivery. We were expecting a kerbside delivery, but it was not as described. All and all, good flooring, delivery not the greatest.”

Helpful Report

Posted 6 years ago

“I found this website easy to navigate from the home page, there were no glitches and the loading time was fast. I found the wishlist feature to be very useful to narrow down products, although other websites featured a comparison tool which I would have hoped for an organisation with a large range such as this. I found the sample selector to be efficient. I thought the homepage was quite busy, especially on scrolling down to the centre of the scrolling page. Perhaps if less GIFs were used and colour ways were reconsidered this could be toned back. I think if the blog photos were more personal and less 'stock imagey' this would be more appealing.”

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Posted 6 years ago

“The whole process was fine only 1 issue did not want the palette it was delivered on. The delivery driver tried to charge me £5 to take it away fortunately after a call to the DVD they came and picked it up. Hence 4 stars”

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Posted 6 years ago

“Although I have not received my flooring yet, the samples were very good and the people I spoke to were very helpful.”

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Posted 6 years ago

“Web site good. Would have like to order more than 3 samples but good follow up the next day from sales exec.”

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Posted 6 years ago

“Come very fast happy with it”

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Posted 6 years ago

“I have received my samples today. On the positive side the samples of laminate are really good. I will be able to look at them against my new kitchen when it is fitted next month. I also like that there was a very informative booklet enclosed with helpful advice about choosing, fitting and caring for different types of flooring. I also like the sample of underlay and trim that was enclosed. My only negative is that the laminate samples were too small. I would recommend that much larger samples were sent out (as many other companies do) as this enables potential customers to get a much more accurate feel for the look of the flooring in situ.”

Helpful Report

Posted 6 years ago

“Good sales advice prompt answering of phone friendly and approachable”

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Posted 6 years ago

“My discount flooring arrived on the day it was supposed to come, not like many other companies. The delivery driver was also very helpful in unloading the lorry with me.”

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Posted 6 years ago

“Easy to use website and my samples arrived very quickly and resulted in an order placed”

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Posted 7 years ago

“Straight to the point”

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Posted 7 years ago

“Discount Flooring Depot were certainly the best value supplier for the high quality real oak flooring we wanted. They were very helpful when ordering and only missed out on a 5 star review due to the fact that there was a problem with the pallet used for delivery which meant the flooring packs had to be manually unloaded rather than delivered to the kerbside. There was also no response to an email pointing out this fact and and two damaged packages due to the pallet collapse.”

Helpful Report

Posted 7 years ago

“Really user-friendly websites and loved that you could get actually samples in advance or order. Great prices too!”

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Posted 7 years ago

“Efficiently”

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Posted 7 years ago

“A very reliable and efficient service which I would confidently recommend to anyone. One slight disappointment, however, was that one pack was slightly damaged in transit.”

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Posted 7 years ago

“Really easy to navigate the site and a great range of products. Love how easy it is to order free samples which get posted for delivery in 48 hours. Not an issue on the desktop site but when making a refining selection on the app it refreshes the page after selecting one option. So if I wanted to filter by both light and dark wood and two ranges of board widths I have to wait for the page to refresh 4 times. Not horrific issue but less easy to use than desktop.”

Helpful Report

Posted 7 years ago

“The fact that I can order sample before ordering is brilliant and free. This lets me decide what I'm getting before placing the actual order.”

Helpful Report

Posted 7 years ago

“Very easy to use website. Accessible with nice photos showing floors. Aldo loads of options to select from depending what's most important for the customer. Very clear and informative.”

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Posted 7 years ago

“Quality product at a reasonable price!”

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Posted 7 years ago

“Very impressed with the quality of the flooring and the wide range they have to pick and choose from. Would definitely recommended to a friend.”

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Posted 7 years ago

Discount Flooring Depot is rated 4.8 based on 10,300 reviews