Discount Flooring Depot Reviews

4.8 Rating 10,298 Reviews

95 %

of reviewers recommend Discount Flooring Depot

4.8

Based on 10,298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 3rd March 2025

633

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not good”

Helpful Report

Posted 1 year ago

“The flooring is cheaper than most other sites and high street shops”

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Posted 1 year ago

“Samples arrived promptly but then I kept getting puonecalls and text ...just trying to ascertain cost of materials and workmen”

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Posted 1 year ago

“Delivery should have been on the Thursday but only half of flooring arrived we then had to wait until the Monday for the rest which caused a delay of moving into our new home, which caused a few issues.”

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Posted 1 year ago

“Herringbone flooring has a higher percentage of scrap than the usual 10% it would have been nice to have been notified on the website about this so I didn't have to buy another box and pay another £40 postage for literally 3 boards.”

Helpful Report

Posted 1 year ago

“The samples we got were great quality so we placed an order. The ordering process was easy however the delivery came a day late, no notice of the delay so I waited in all day for nothing. Customer service team were not helpful either, after a 20 minute wait to get through to speak to someone I was bluntly told that the delivery was going ahead as planned and that the driver could deliver up to 6pm. Order arrived the following day at 8am. The flooring arrived on a pallet which I now need to dispose of.”

Helpful Report

Posted 1 year ago

“Flooring is brilliant quality but delivery is very poor. First lot of flooring came fully damaged which was sorted quickly, but on the three occasions I have been expecting orders all delivery dates have been delayed without any forewarning or updates. In total delivery has been re-arranged four times.”

Helpful Report

Posted 1 year ago

“Flooring was disappointing. Easily chipped and issues to fit together. Underlay was brilliant though. One pkt of flooring had been resealed and one of the planks was already cut! Once installed it does look nice. Ordered too many though and have 2pkts surplus which I will use elsewhere in the house.”

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Posted 1 year ago

“Very pleasant to deal with but unfortunately let down by delivery service of samples by Royal Mail. The products do look a good quality and will be placing an order imminently.”

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Posted 1 year ago

“2 out of 3 deliveries very prompt but still awaiting the 3rd very good other than that”

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Posted 1 year ago

“I have ordered carpet from here and one time it was too small and the next way too big, issues sorted out v quickly though, I went to showroom to look at laminate and was disappointed with the range there was way more available online so unfortunately I ordered elsewhere”

Helpful Report

Posted 1 year ago

“Delivered quickly although as I work shifts I couldn't check the goods for a few days and found some damaged boards. Because I didn't check the goods within 60 mins of receipt I couldn't claim.”

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Posted 1 year ago

“So far, I am still waiting for my flooring to arrive. I did not receive a confirmation email for the order I made online, which I think is odd. I did have a telephone message left on my answerphone saying they were from the company but I was at work & couldn't reply......I wait & see. The original samples look fine & arrived on time.”

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Posted 1 year ago

“Good samples and flooring designs. I ordered and they came quickly. Helped us decide what to go for and which underlay will benefit.”

Helpful Report

Posted 2 years ago

“I received some items which not ordered...”

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Posted 2 years ago

“Have not received any samples as yet”

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Posted 2 years ago

“Didn't receive till yesterday. All samples were too dark to go with my kitchen units. Looked lighter on photos”

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Posted 2 years ago

“paid extra for next-day delivery and it never turned up had to chase the following morning to find out when it would be delivered, so I wasted the day as was booked to lay flooring at the job, and no refund for delivery costs was received even though I had lost a days work very bad customer service when it did arrive it was good-quality laminate flooring”

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Posted 2 years ago

“Only reason for middle star rating is due to us only just started looking for floor ideas and requested a sample. This arrived in good time and looks to be good quality.”

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Posted 2 years ago

“They were not the colour grey I expected more bluey grey very disappointed.”

Helpful Report

Posted 2 years ago

Discount Flooring Depot is rated 4.8 based on 10,298 reviews