Discount Flooring Depot Reviews

4.8 Rating 10,298 Reviews

95 %

of reviewers recommend Discount Flooring Depot

4.8

Based on 10,298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 3rd March 2025

633

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered samples of laminate flooring as I am looking to have strong modern flooring through the whole of the ground floor of my property, however I was surprised to see that the two samples I ordered where the same price , one hi gloss laminate and one herringbone none hi gloss laminate, one had no guarantee and the other had a 15 year guarantee. How can you price the flooring at the same price and one have a 15 year warranty and the other have none when the price you are paying is the same price, also the sample that has the 15 year warranty is a lot thicker flooring than the hi gloss Laminate that has no guarantee, baffled!”

Helpful Report

Posted 3 years ago

“I want the flooring but can't get a response to my emails regarding suitability for kitchen as the website is conflicting with sample information! 😕”

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Posted 3 years ago

“Very good customer service as they call to check if the customer is happy to receive the order and their feedback. Unfortunately the colour of the sample received did not match how it looked in the pictures on the website.”

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Posted 3 years ago

“Happy with the sample, wanted to purchase but the delivery was too expensive”

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Posted 3 years ago

“Decent service would have liked the Courier to bring the items inside rather than curb drop off.. but fast delivery but very pricey considering”

Helpful Report

Posted 3 years ago

“The wood flooring we purchased was exactly what we wanted and the staff members we spoke to were friendly and seemed happy to help, especially Jason. The delayed delivery was extremely frustrating, the delivery was reimbursed and feel the £75 returns charge is very high.”

Helpful Report

Posted 3 years ago

“Service and delivery good, product is nice but a bit expensive for what it is.”

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Posted 3 years ago

“Ordering the sample was easy, but was slightly annoying to get so many phone calls, voicemails and emails from sales staff. If I want to order, I will.”

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Posted 3 years ago

“No issues with DF, delivery was very good etc. The problem is with the flooring, it was advertised as high gloss finish but was nothing like it. The flooring has a light sheen to it and is quite poor quality not glossy at all.”

Helpful Report

Posted 3 years ago

“Hello Flooring quality and price we're very good. I found the delivery charge a bit steep. 30 quid to send 1 pack of lvt.”

Helpful Report

Posted 3 years ago

“Discount flooring have been very helpful, however a little premature with their review request. I dont get delivery for another 2 days!!!”

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Posted 3 years ago

“Service could have been more effective”

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Posted 3 years ago

“Service was great delivery and easy website etc etc however the flooring didn't go together the best and there was about 6 boards which only had half the laminate on. Will definitely not use the product again however have had other flooring off this company and will definitely use them again. Kind regards, James.”

Helpful Report

Posted 3 years ago

“The company needs to improve the delivery system they have in place. Waited two days from 9AM-6.30PM, vague response when WE contact them. Not fit for this century! With laminate, all good so far. Hope it lasts long.”

Helpful Report

Posted 3 years ago

“Good, quick service. Wasn’t entirely happy with some of the planks in the pack and felt the pictures online didn’t fairly show the representation of what I’d receive but returns policy makes it very unfavourable to challenge this. Lesson learnt!”

Helpful Report

Posted 3 years ago

“No delivery after taking day off work waited in all for nothing”

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Posted 3 years ago

“Haven’t started to lay the flooring but it was left on my driveway with most of the packaging ripped so the boards were exposed to the rain and for some reason they had a load of soil on the top so I had to wipe every single one down before bringing them in.”

Helpful Report

Posted 3 years ago

“I know it’s sales at the end of the day. But to phone someone and them email them who has just received the samples and not opened them yet is ridiculous and pressuring so I’ll most likely go elsewhere now.”

Helpful Report

Posted 3 years ago

“good helpful and good samples, but on follow up questions it seemed very much that they were only interested in how much extra money they could make and werent really interested in trying to make the costings lower.”

Helpful Report

Posted 3 years ago

“Still waiting for my samples to come through..but contacts been good”

Helpful Report

Posted 3 years ago

Discount Flooring Depot is rated 4.8 based on 10,298 reviews