Discount Flooring Depot Reviews

4.8 Rating 10,386 Reviews

95 %

of reviewers recommend Discount Flooring Depot

4.8

Based on 10,386 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 13th June 2025

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have filled in a damage report but recieved no reply”

Helpful Report

Posted 3 years ago

“Still waiting for my samples, been a few days now, a few emails, not here yet, if I like the samples though I will order the flooring, just need the samples first”

Helpful Report

Posted 3 years ago

“Good value as we’ve used this company before. However, we were a bit disappointed this time as we were charged £30 for express delivery but was then informed that the flooring was out of stock? So, been waiting over a week and not delivered. We did email them but had no reply”

Helpful Report

Posted 3 years ago

“I ordered samples but they weren’t big enough for me to be able to make a decision.”

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Posted 3 years ago

“Lovely flooring”

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Posted 3 years ago

“Bit daft you have asked me as at present I have only ordered Samples”

Helpful Report

Posted 3 years ago

“DFD website was very good, easy to follow and order. But delivery was so disappointing. Specified the day for delivery and was confirmed by text as Monday between 8 and 6.30. Nothing at 4.15, sent text, was told would be between 4 and 6.30 that day. Builder waited with us. Never arrived. Next day, chased again, was told the 2nd run Monday didn't happen, but would definitely be arriving by 12 pm. Again nothing arrived, so chased again at 12.30 to be messaged it would be by 3 pm. Finally arrived at 3.30 pm. The delivery company UPN website was useless for specific delivery information, and the UPN phone number was permanently engaged. Very unsatisfactory delivery service. UPN really needs better tracking software like Amazon - providing the customer the ability to track the actual van's location. I would order again but well in advance of the need.”

Helpful Report

Posted 3 years ago

“I can really say good or bad, we haven't received our samples although ordered a week ago - not sure how long this usually takes?”

Helpful Report

Posted 3 years ago

“Flooring samples take a while to turn up”

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Posted 3 years ago

“The samples have not turned up yet”

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Posted 3 years ago

“Delivery was as per info dropped kerb outside the house.Unfortunately the quality of the items was poor.3 of our 6 ordered packs was damaged at the top(approximately 3 sheets each).Looks like this was delivered damaged.We have to off cut them which makes very tight for ordered amount.”

Helpful Report

Posted 3 years ago

“Delivery service was a nightmare. Customers service has no telephone number. They claim to reply back by email just as quick as a phone call but they don't. Very frustrating when you have an issue”

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Posted 3 years ago

“The response was prompt and I was ready to place my order however, I am 72 years of age and there are 10 steps to my front door. How am I supposed to get about 20 boxes of laminate flooring to my front door. Your service does not suit elderly people with very little money.”

Helpful Report

Posted 3 years ago

“Would like to order but price has changed after I received the sample! Disappointed”

Helpful Report

Posted 3 years ago

“Easy enough to request a sample. It arrived in pretty good time. The quality however was lacking... For what looked to be of higher quality in description, wasn't exactly what turned up. Under the lights, the coating on the sample was unexpectedly shiny. Quite strange. Won't be ordering from here, but if you want cheap then this is the place.”

Helpful Report

Posted 3 years ago

“The flooring is good quality and came on time however was left on a pallet outside my house. I am a young female who lives alone so I had to move this alone. It is done to save the company money but what if you weren’t strong enough to move this!?”

Helpful Report

Posted 3 years ago

“I found the DFD customer service outstanding and very good! My sales advisor had alot of knowledge on the the flooring I was interested in. My sample arrived very quickly. This definitely helped me decide on which flooring to choose.”

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Posted 3 years ago

“Can get better quality at a lower price in likes of wickes. Nice girl on phone who sent samples through, shame about the price.”

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Posted 3 years ago

“I was really impressed with a grey flooring and was about to order 11m2 but was put off by the very high delivery charge. I would have definitely ordered otherwise but may as well buy locally and pay more per sqM.”

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Posted 3 years ago

“Disappointed that pallet had to be left here and that you do not supply extras like edging and thresholds.”

Helpful Report

Posted 3 years ago

Discount Flooring Depot is rated 4.8 based on 10,386 reviews