Discount Flooring Depot Reviews

4.8 Rating 7,897 Reviews
96 %
of reviewers recommend Discount Flooring Depot
4.8
Based on 7,897 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Discount Flooring Depot Reviews

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.



Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,

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Wish I never had ordered from here should have stuck to BQ the driver was very rude dumped it and drive off leaving no time to check anything two boxes were opened and flooring broke I am a woman on my own and had to carry 19 packs into the house and up the stairs on my own I ended up at hospital with pains in my chest disgusting
Helpful Report
Posted 3 years ago
I tried to order a few samples of flooring, to be informed at checkout that there is no courier servicing my area! I live in Scotland, and no where on the site states they don't deliver to Scotland. In fact what it did state was that they want to be the biggest flooring retailer in the UK!!! I hate to disappoint Discount Flooring Depot, but Scotland is very much in the UK, and has a vast customer base. If you are not in the position to deliver to Scotland, it would be best to put on your site, that way it would stop wasting people's time and your staffs with telephone enquiries, as emailing customer service for an answer is pointless too. They don't return mail!?! Very Disappointed.
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Posted 3 years ago
I was told my samples were dispatched and still haven't received them !
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Posted 3 years ago
Hi Gabriella, Thank you for your review, We had posted your samples via Royal mail on the 24th (Friday). This is normally second class post and should be received around the 29th- 30th of August. We are happy to resend should youneed us too. Kind Regards Customer Service Team
Posted 3 years ago
advised that they would not be prepared to deliver to Scotland or Ireland, I am shocked that there are companies that do this especially when they quote as follows on their website. At Discount Flooring Depot we are passionate about providing an excellent customer experience Not So Passionate after all
Helpful Report
Posted 3 years ago
Expect to pay an exorbitant delivery charge and order to be delivered very very late. Not only that, the order will be delivered with an extra pallet and they will expect you the customer to take responsibility of having this collected.
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Posted 4 years ago
Order arrived very very late considering that I paid £35 for delivery. Then to top it off they sent an extra pallet of laminate. Their courier company declined to collect the extra order because it was in the hallway. Apparently it was my responsibility to ensure it was outside for collection in my pregnancy state they expected me to lift 18 packs of laminte.
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Posted 4 years ago
floor boards are very low quality & lot of damage on the boxes that way low quality not recommended any one sample is different & delivery box is different
Helpful Report
Posted 4 years ago
Ordered the flooring on 7th July online to be delivered 11th July. All went through and then get an email on the 10th in the afternoon to say they have no stock and it will be the end of September before they do!! The flooring shop with no flooring....its not difficult to have stock levels correct on your systems. No stock of anything similar either. Having just checked now 0n the 10th July at 15.30 you can still order this flooring to be delivered Thursday this week!!
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Posted 4 years ago
AVOID IF YOU DO NOT WANT TO BE MESSED AROUND!! Do not buy from this company! Sent us the wrong flooring on a significant order of over 70sqm and have been unhelpful and incompetent throughout. They ended up redelivering to our site at 7pm after it had closed, leaving us significantly out of pocket in paying overtime to contractors for which they will come to no agreement over. Get your flooring elsewhere!
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Posted 5 years ago
iam still waiting for the refund of the underlay that should of been free
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Posted 5 years ago
Discount Flooring Depot is rated 4.76 based on 7,897 reviews