Discount Flooring Depot Reviews

4.8 Rating 10,182 Reviews

95 %

of reviewers recommend Discount Flooring Depot

4.8

Based on 10,182 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 14th November 2024

624

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered sample which came fast & accurate.”

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Posted 1 year ago

“Very pleased with the look of my flooring. Very easy to install and finishes the look of room perfectly. From purchase to delivery in a couple of days. No problems whatsoever”

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Posted 1 year ago

“Quick service, good choice of flooring, great samples provided, unfortunately just not a match for what I was looking for.”

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Posted 1 year ago

“Really impressed with the samples we received and the courtesy follow up call.”

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Posted 1 year ago

“Samples arrived really quickly. Good size samples”

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Posted 1 year ago

“Very good customer service. Judith was so helpful thank you so much.”

Discount Flooring Depot 5 star review on 28th January 2023

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Posted 1 year ago

“We ordered several samples of laminate flooring, which arrived quickly and was very useful in helping us decide the colours we like. We then ordered our flooring which was available to be delivered on my requested date. All very good and quick.”

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Posted 1 year ago

“Haven't had product yet (hence premature to award 5 stars) but sample delivery was fast, lovely sample, great price, order easy to place for desired delivery date.”

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Posted 1 year ago

“Fast delivery in samples- next day brilliant . Thank you”

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Posted 1 year ago

“Very easy to order, very helpful staff, questions awnsered, delivery on the date I wanted reasonably priced and I would order again.”

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Posted 1 year ago

“Very efficient service in sending out the sample we requested.”

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Posted 1 year ago

“Following a good start to service. I have since had a new kitchen fitted and finished only to find, after a few weeks, the quality of the flooring which was guaranteed for 15 years is moving apart as the clicking system is inadequate. Following a lot of emails back and forward and told the kitchen was ‘too heavy’ for the flooring, the company have agreed to give a refund for the damaged flooring (which does not cover the amount I actually paid or delivery) nor are they accepting responsibility for the fact I have now additional costs to have my new kitchen, skirting boards and flooring redone. Be very careful before you choose your flooring. I would hate to have this happen to anyone else. It is very distressing!”

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Posted 1 year ago

“Pros: Easy to use website, friendly and approachable staff, nice samples delivered quickly and without fuss, good pricing, liked the fact you also delivered a sample of underlay - nice touch Cons: The samples were smaller than other websites I used so it was harder to visualise the effect. While the person I spoke to on the phone was very friendly and helpful I am a bit of an introvert and I don't like getting called unexpectedly - I prefer contact by email. Also I was in a meeting and had to leave to answer the phone as I didn't know who was calling, no company ID came up.”

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Posted 1 year ago

“Very professional support”

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Posted 1 year ago

“Didn’t deliver on time. I had to call them . Can’t speak to anyone from DFW … courier company told me they would call me back …. Never did … had to chase up again. It’s not over a week since scheduled delivery and still don’t have my floor”

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Posted 1 year ago

“got 2 free samples delivered out to my house, very attentive, havent placed an order yet but very helpful”

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Posted 1 year ago

“It’s very good”

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Posted 1 year ago

“Samples delivered quickly”

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Posted 1 year ago

“Fantastic customer service so far, we haven't ordered the flooring yet but when we do I will provide feedback on the flooring itself.”

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Posted 1 year ago

“2/3 packs arrived damaged. They were right in the middle of the pallet so it seems they had just put it there hidden. I checked the top ones and sides ones, they were fine as soon as I check the ones in the middle they are broke. They do this guys because they know people don’t always check every single pack. As customers we should not have to check to see if something we have paid for is BROKEN. Due to not reporting any damage with the delivery driver, I have just lost 3 packs worth of flooring through no fault of my own. I won’t be ordering from discount flooring depot again. Their business model is clearly designed to mug people off with broken packs hidden in the middle of the pallets. The guys wrapping these pallets are absolute idiots that don’t follow industry standards.”

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Posted 1 year ago

Discount Flooring Depot is rated 4.8 based on 10,182 reviews