Discount Flooring Depot Reviews

4.8 Rating 9,826 Reviews
95 %
of reviewers recommend Discount Flooring Depot
4.8
Based on 9,826 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Discount Flooring Depot Reviews

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.



Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

Write Your review

Tell us how Discount Flooring Depot made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Very Good phone service very good delivery service BUT FLOORING COLOUR NOTHING LIKE WHAT I ORDERED AND SAMPLE SENT.
Helpful Report
Posted 2 years ago
I have ordered a free sample flooring for my house which is not delivered after 8 days and noone has confirmed for dispatch of the same
Helpful Report
Posted 2 years ago
Good morning, we are very sorry that your free sample has not arrived yet. Our system shows it was despatched on the 5th. If it has still not arrived please order some more free samples as they can go missing with Royal Mail!
Posted 2 years ago
No responses still waiting for floor to be return that is been completely missold
Helpful Report
Posted 2 years ago
Ordered 2 samples of vinyl plank. Man named Dean rang to say he had posted them. Never received them!! I am going elsewhere.
Helpful Report
Posted 2 years ago
Flooring fantastic! Looks amazing! But you need more communication with your delivery company I pay for delivery expected it on day stayed Delivery company a day late and you wasn’t informed that they said my delivery charge would be refunded still waiting now ! I wouldn’t of minded collecting but wasn’t given that option
Helpful Report
Posted 2 years ago
Not a great experience unfortunately. Ordered flooring as was in stock, paid for delivery. Then couple of days later get an email to say there’s been a delay and wouldn’t be until the following week. Product arrived on a different day specified even though I said I couldn’t wait until the updated delivery date so would need a refund. Took no notice and delivered the item anyway and won’t respond to my request for a refund as I had to source another product from somewhere else to finish my job.
Helpful Report
Posted 2 years ago
Carpet still has not arrived and no one knows where it is!!! Been given 3 delivery dates but still nothing! Shocking service!
Helpful Report
Posted 2 years ago
These reviews are fake, I found a site with the reviews I expected AVOID AVOID AVOID AVOID AVOID AVOID AVOID https://www.reviewcentre.com/online_home_and_garden_diy_stores/discount_flooring_depot_-_wwwdiscountflooringdepotcouk-reviews_2175549
Helpful Report
Posted 2 years ago
Great service Product should not even be on the market worst floor I have had to lay ever
Helpful Report
Posted 2 years ago
After 7 days still waiting for samples not a good service. If this is an example if there service don’t think I will use
Helpful Report
Posted 2 years ago
Hi Ian, we are very sorry that your free samples have not arrived. Your sample was successfully dispatched by our team so it looks like it was a problem with Royal Mail delivering. Please feel free to order more free samples from our site. Best, DFD
Posted 2 years ago
So far s9 good samples arrived ordet ready to be placed
Helpful Report
Posted 2 years ago
Utterly useless, claim to have tried to deliver my goods but no one has come to our door at all. We are both working from home and our door bell is LOUD (door knocker is no light weight either) so we shan't have missed them. I don't know where they have taken our goods but it wasn't delivered to us. I shall be after a full refund.
Helpful Report
Posted 2 years ago
Was led to believe the product was in stock when I ordered. I have had 2 dates now pushed back and I’m still waiting. Hope the products make up for this.
Helpful Report
Posted 2 years ago
Haven’t received samples yet
Helpful Report
Posted 2 years ago
Still waiting for items.........
Helpful Report
Posted 2 years ago
The items delivered were not as described, resulting in us having to request a delivery of the correct items. We have not been given any indication about when these items will be received. The lack of any kind of customer service help over the phone also isn’t great.
Helpful Report
Posted 2 years ago
The flooring itself wasn't what the picture described. Even if I had a sample it won't be a true reflection as the laminated wood flooring itself is a mixed distressed grain. It was a murky cream mixed with grey under the heading white. Well it wasn't white. Sadly, I had to fork out more money before they would arrange to have what I had already bought picked up. So in total I would have to spend over £700 just to get what I needed. Not impressed. I would settle for the flooring. But if expecting a little white with this flooring don't bother it's not white at all.. More grey, dark cream, dark brown but nothing white about it. Totally disappointed! I needed the accessories I will be looking elsewhere for the accessories.
Helpful Report
Posted 2 years ago
Floor was out of stock even though I spoke on phone before I placed my Order. Was only informed 3 days before delivery was Due. Very poor customer services when I spoke on the phone asking For a refund too.
Helpful Report
Posted 2 years ago
Our flooring was ordered and scheduled to be delivered 3 days ago it had still not arrived and we have had no update to where out flooring even is
Helpful Report
Posted 2 years ago
I ordered my flooring as they guaranteed delivery for a certain date. My flooring never arrived and the delivery people said it had been delivered, that changed to the driver had made an error and hadn’t actually delivered the floor and they would be in touch. The only lines of communication are via email and they only get back to you after loads of emails I received a full credit over 3 weeks after my order was placed I would never deal with this company again really poor service and one I wouldn’t recommend to anyone
Helpful Report
Posted 2 years ago
Discount Flooring Depot is rated 4.8 based on 9,826 reviews