Discount Flooring Depot Reviews

4.77 Rating 7,057 Reviews
96 %
of reviewers recommend Discount Flooring Depot
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.79 out of 5
Read Discount Flooring Depot Reviews

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.



Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,

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Not delivered yet - still awaiting delivery
Helpful Report
Posted 9 months ago
Ordered samples 1 week ago no sign of them .....
Helpful Report
Posted 9 months ago
Absolutely disgraceful - wouldn't even give 1 star, but I had to. The quality is shocking, breaking on installation, exchanged several emails with their customer service who won't accept any liability for supplying goods which are not fit for purpose and are not of satisfactory quality. Tried to tell me I don't have the right to reject goods under the Consumer Rights Act as ownership transfers to me on delivery - I think they need to read up on the legislation! They also tried to tell us 'it's not like normal laminate' as though we were stupid. Asked us for pictures and to fill in a complaint form which we did so they could pass it to the manufacturer, even though the contract is with them so they are the ones liable. They keep repeating questions and trying to duck out of responsibility any way they can. Shocking goods and shocking customer service. Will be reporting to trading standards. Wished I'd have read the Trustpilot reviews before buying!
Helpful Report
Posted 9 months ago
Ordered samples, had 2 phone calls and and an email hounding me for details about how much flooring I needed and when I would be ordering etc - I’ll make up my own mind in my own time.
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Posted 10 months ago
Shocking customer service!!!
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Posted 10 months ago
ordered samples never arrived.
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Posted 10 months ago
I bought engineered oak floor. Floor came on time, but is very cheap and poor quality. Parts fit poorly and structure flakes.
Helpful Report
Posted 10 months ago
Ordered flooring with specific day delivery to take place on Friday 8th January. Specifically selected Friday as I had the day off. Delivery arrived on Thursday 7th January, a day earlier than expected, when I was not at home. My disabled mother was greeted by an abusive courier who left the palette of 11 heavy laminate flooring packs and told her that it’s not his fault that delivery arrived earlier than scheduled. He drove off and left my disabled mother unable to carry the flooring up the two flights of stairs to our house. The pallets were left outside my house until I arrived home after a 12 hour shift as no one was available to take them in. Don’t get me wrong, delivery arriving earlier than scheduled is great if you select a standard delivery but I specifically paid £30.00 for Friday delivery. Customer service did not apologise for their third party courier talking to my mother in a disgusting manner. Just stated that due to COVID there is uncertainty of delivery. I am a NHS Keyworker and understand uncertainty but Again I specifically selected Friday delivery. The terms and conditions state that if anything is damaged, you have 20 mins to inspect the items and inform the courier of the damages. They will not refund anything that is damaged. How on earth can you inspect everything when they use a coyboy delivery firm who won’t even wait 2 mins let alone 20. As a first time buyer I am deeply disappointed with the service.
Helpful Report
Posted 10 months ago
Vinyl click flooring purchased and does not meet flush causing it to be kicked up ,2 flooring company's said it's faulty flooring (No Reimbursement by company)
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Posted 10 months ago
Can’t comment no samples received
Helpful Report
Posted 11 months ago
A sample requested 10 days ago and supposedly despatched 8 days ago has still not arrived, a email sent 4 days ago to advise that the sample had not arrived has not even been acknowledged. Very Poor. Barry Smith
Helpful Report
Posted 11 months ago
There is a problem with logistics in this company. Three times they delay delivery, still was prepared to charge as for the express delivery, even though one week later
Helpful Report
Posted 11 months ago
I still haven't received my sample.
Helpful Report
Posted 11 months ago
Added 2 months to the delivery date a couple of days before delivery. No customer service. No staff on phones. Very poor. Would not use again.
Helpful Report
Posted 11 months ago
Never received my samples
Helpful Report
Posted 1 year ago
I still not received package 07952631382
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Posted 1 year ago
Sample sent looked completely different to the flooring that arrived. Tried to sort it out but was dismissed. Will not use this company again or recommend it
Helpful Report
Posted 1 year ago
Flooring looked completely different to photos
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Posted 1 year ago
very poor service, got a sample before ordering but this was unrepresentative of the actual piece which was heavily coloured ( the sample was plain ). website photos also failed to show any colouring in the flooring, i thought it was only grey/white but in fact had brown and pink streaks in it. very unhelpful when contacted and now stuck with flooring that i don't want. terrible company
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Posted 1 year ago
Samples realy helped in our decision to chose flooring
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Posted 1 year ago
Discount Flooring Depot is rated 4.77 based on 7,057 reviews