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Discount Flooring Depot Reviews

4.8 Rating 9,845 Reviews

95 %

of reviewers recommend Discount Flooring Depot

Company Reviews

Product Reviews

4.8

Based on 9,845 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 14th March 2024

Discount Flooring Depot 5 star review on 12th March 2024

Discount Flooring Depot 5 star review on 16th January 2024

606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn’t be worse. Gone 6.30pm on the day of delivery and nothing has shown up. No one has bothered to let us know if/why there’s a delay. When spending circa £2000 with a company this is not the service or lack thereof you should be getting.”

Posted 2 years ago

“Still haven't received my samples”

Posted 2 years ago

“I would recommend making a uniform naming template so all SPC vinyl floors have that in their title. I bought a LVT floor not realizing it was the rigid core SPC, and we planned to use it for a vehicle conversion. Unfortunately the SPC is entirely too heavy and your team is now saying it will be 75GBP to return the ONE box I bought for 85GBP, which is absurd. In addition to a naming template for the digital marketing team, I'd suggest adding weight of the flooring to the website. That would be helpful. Bottom line, any company is competing with Amazon these days and charging 75GBP for a return isn't any way to compete.”

Posted 2 years ago

“I havent yet received my item”

Posted 2 years ago

“I have not received the samples I ordered”

Posted 2 years ago

“Had 2 different floor packs delivered on my last order and the customer service was pathetic”

Posted 2 years ago

“Ordered 2 samples never arrived what would you be like if I put a order in?”

Posted 2 years ago

“Most of the laminate flooring was damaged! Underlay that I have purchased on my invoice is 5.5 mm, but on it's box written 5.oo mm and the thickness is less than 3.oo mm!!”

Posted 2 years ago

“will NEVER do business here again, found my flooring damaged after delivery then reported this back only to be informed that I should have inspected each plank before accepting the delivery I then had to purchase more flooring to complete the job”

Posted 2 years ago

“My flooring arrived by courier and left on the curb side, they told me they don't bring it into the house and he said he can bring it back. I have slipped discs in my back and this caused allot of stress for me as all my flooring was left unattended outside for someone to just take! I then had to get someone to bring it in for me. when I phoned discount flooring they were rude, and told me this was all stated in the small print, and were also rude when telling them one packet of the flooring had arrived all broken. Extremely poor customer service and after sales. Would not recommend.”

Posted 2 years ago

“One of the worst experiences I have had with this store. Waited 5months for laminate for them to tell me it’s ready for delivery when the delivery never really arrived and there had been a glitch in there system saying the laminate was in stock when it wasn’t. Didn’t really offer anything to compensate for the time i had lost and the money they took straight away.”

Posted 2 years ago

“Purchased LVT flooring in April but due to personal circumstances was unable to fit the flooring. Was stored correctly during this period but when very experienced fitter went to fit flooring the panels snapped easily in hand and would not click correctly into place. Contacted company for support but was fobbed off - manufacturer claimed was fitting error and even questioned temperature of room as fitter was wearing a body warmer in the photo (its December for gods sake). Asked if could have refund for unopened boxes (and said was willing to cover cost of delivery) but they won't accept them - why if there is nothing wrong with them as they claim? Surely they could resell them? Would never use again”

Posted 2 years ago

“I take back any previous feedback. After having this so called hardwaring floor fitted, a week later a recent spillage caused swellage and elsewhere it has chipped. Avoid this companies Egger Pro floor products. Our product claims 24 hours resistance but that did not happen.”

Posted 2 years ago

“Very poor customer service. Can’t get direct answers over the phone, no weekend work and poor communication via email customer services.”

Posted 2 years ago

“AVOID AVOID AVOID this company. i purchased hard wearing LVT flooring in June. CLEARLY NOT HARD WEARING this flooring has not been down 6 months and is all scratched in places. i have sent photos over to the company who have refused to help in anyway i would not recommend this company in anyway. customer service is shocking and i am hugely disappointed in the way this this matter has been handled. please shop else where as i will not be returning”

Posted 2 years ago

“I had a delivery arranged for the 9th and waited all day for it only to be told it would be the 11th. I managed to get them to agree to deliver after 2pm when I wouldn`t be working (from home) The delivery arrived in the morning causing me to miss a client and not have the time to check the delivery for damages. Please note. Customer complaints are dealt with by EMAIL ONLY which speaks for itself.”

Posted 2 years ago

“The wrong sample was sent”

Posted 2 years ago

“Awful customer service!! Absolutely terrible throughout and disgusting people working in the servos department! Horrible! Stay away!!”

Posted 2 years ago

“From issues with delivery date and driver to an issue with the flooring only to be told it was to late for them to do anything. Over £300 just had to be put in the skip. No, Would not recommend”

Posted 2 years ago

“Shocking company, damaged goods, won't provide new pack, very abrupt emails from them. Needless to say won't use again.”

Posted 2 years ago

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Discount Flooring Depot is rated 4.8 based on 9,845 reviews