Discount Flooring Depot Reviews

4.8 Rating 10,513 Reviews

95 %

of reviewers recommend Discount Flooring Depot

4.8

Based on 10,513 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 23rd November 2025

Kimberley I

Discount Flooring Depot 5 star review on 11th October 2025

Mark T

Discount Flooring Depot 5 star review on 18th September 2025

Samantha R

649

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Web site was good. Ordered but the next day told it was out of stock so could upgrade to a different carpet or get a refund. Response was quick from them but could not get through for over 20 mins in the phone. In their defence they did respond to my call twice. Now waiting for my delivery”

Helpful Report

Posted 5 years ago

“Laminate floor came late and underlay was wrong. Customer service was friendly and transferred some money to my account for compensation.”

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Posted 5 years ago

“The sample arrived very promptly and was good quality. I was also informed when it would arrive. Good service”

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Posted 5 years ago

“I have yet to recieve this product but was quick and easy to order”

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Posted 5 years ago

“Ordered a sample about two weeks ago. Was shipped on the next day. It’s a 9th day since and unfortunately still waiting”

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Posted 5 years ago

Sorry royal mail are having issues in your area due to Covid19

Posted 5 years ago

“Good variety of affordable flooring”

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Posted 5 years ago

“I have done ordered a sample and the quality seems good and the it doesn’t match the colour I need. They don’t have the colour I need.”

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Posted 5 years ago

“Good clear information on the site”

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Posted 5 years ago

“Our 3 packs of flooring were delivered today and one was very damaged. I followed the instructions in the email confirmation of order and spoke to a very helpful young woman who assured me that another box would be sent out to arrive tomorrow. So really no problem, we hope!”

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Posted 5 years ago

“Flooring is inexpensive. I asked for a sample of the parquet laminate and they gave me a very small sample, which doesn't reflect the patterns shown on the website. A bit disappointed”

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Posted 5 years ago

“I ordered my floor. They confirmed. Then I got a request to fill out this survey.”

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Posted 6 years ago

“Ordered just 2 packs of flooring as is a small area to cover but was charged a whopping £30 for delivery..extortion.Was very reluctant to order but really wanted the flooring so relented.Floor looks fab but still reeling a bit from delivery charge.”

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Posted 6 years ago

Thanks for your feed back. Unfortunately due to flooring needing to be delivered by pallet courier this is a necessary charge as the goods would arrive completely destroyed with any other type of courier. I agree it is not an ideal solution but unfortunately there currently is no alternative.

Posted 6 years ago

“Ok prices, products reasonable”

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Posted 6 years ago

“The problem that you do not have sow shop.”

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Posted 6 years ago

“Send the wrong flooring! But collected that mistake & delivered correct product within 3 days.”

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Posted 6 years ago

“Easy to use website on a laptop but when using on an iPad or tablet the search function doesn’t work particularly well. Also on searching for a floor by its name it didn’t come up despite me knowing it was on the website.”

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Posted 6 years ago

“I have only ordered a sample so far but really appreciated the call to let me know that this has been dispatched and also offer further assistance re. room measurements and job time frames.”

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Posted 6 years ago

“The delivery time slot is between 8:00 to 18:30 making it really hard to plan when to be in the house.”

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Posted 6 years ago

Hi there we do offer a before 1pm service online or a timed delivery slot when you call the sales team. It does come with an extra cost of £20 but worth every penny when it comes to planning your day.

Posted 6 years ago

“Checked out the website and was really impressed with the range. It's brilliant that 3 samples can be ordered; I was unsure between 2 styles so ordered samples of them and white beading. The samples arrived in really good time, the quality and size of the samples are fab. Unfortunately I only received 1 of the parquet samples with the beading and some underlay. Am checking out a store at the weekend but may come back to order from the website.”

Helpful Report

Posted 6 years ago

“The flooring was great but the lorry didn’t fit down our street so we had to travel 45 mins to go and pick it up from the depot but still got charged £40 delivery, and now another £30 as I had to order some more.”

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Posted 6 years ago

Discount Flooring Depot is rated 4.8 based on 10,513 reviews