Discount Flooring Depot Reviews

4.8 Rating 10,501 Reviews

95 %

of reviewers recommend Discount Flooring Depot

4.8

Based on 10,501 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 23rd November 2025

Kimberley I

Discount Flooring Depot 5 star review on 11th October 2025

Mark T

Discount Flooring Depot 5 star review on 18th September 2025

Samantha R

649

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a sample. Arrived quickly and a good size piece to make a decision with”

Helpful Report

Posted 2 years ago

“Excellent quick service & delivery of samples ordered”

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Posted 2 years ago

“I’ve ordered some samples. It arrived quickly and was free”

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Posted 2 years ago

“Samples are not as large as those you would find in a DIY store but still give a very good idea of how floor will look. Arrived fairly quickly. Great prices for flooring.”

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Posted 2 years ago

“Love our new flooring. Looks just like the ‘see it in my room’ Fast delivery Affordable. Renovating our house so money is tight. Couldn’t be happier!”

Discount Flooring Depot 5 star review on 24th August 2023

Helpful Report

Posted 2 years ago

“Can only base this on the online experience. Haven't actually spoken with any representative of DFD. Firstly the pricing was inconsistent between the website and the sample I received. When enquiring I was of course told the more expensive price was correct so paid the extra as we wanted this floor My biggest however gripe is the delivery T&C's which were sent days after through after I had purchased the flooring. And I quote Sometimes accidents happen. That's why it's important you check your delivery once it has arrived. Take photos of any damage while it is on the pallet and you must sign for it as 'damaged' with the driver. Based on this only I can't recommend the company. I hope however the quality of the flooring differs from the above. Have some scissors ready to cut away the plastic covering and look for any dents, rips or tears. Complete this form within 60 minutes of your floor arriving for your claim to be processed. We can send you out free replacements at once. Please see our full terms and conditions here. Complete a form within 60 minutes of delivery. Hardly reasonable at any time but especially when the majority of people will be out at work as I was. On a 14 hour shift I might add. and someone has remained available to take the delivery who is not likely to grasp what they need to be looking for in terms of damage. I only hope when I do get to fully inspect that I don't find any damage as it will be an interesting communication stream. Based on that fact alone and al”

Helpful Report

Posted 2 years ago

“Quick delivery. Decent sample size. Flooring exactly what I need at excellent prices.”

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Posted 2 years ago

“Our flooring order was delivered quickly. Unfortunately a couple of packs were damaged in transit. But after submitting a form requesting replacement packs the response from discount flooring depot was immediate. They agreed to replace the damaged packs without question and did so within a couple of days.”

Helpful Report

Posted 2 years ago

“I was called by Jason who was extremely rude when I informed him I wouldn’t be buying from you guys. More training required for your call staff me thinks.”

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Posted 2 years ago

“Really quick sample delivery time made it easy to choose, order process is easy too and cheapest I’ve found for such high quality.”

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Posted 2 years ago

“Our samples came very quickly compared to another leading retailer, we got them the day after placing a completely free order and have now decided we are likely going to go with this company once we have decided between our samples.”

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Posted 2 years ago

“Excellent service, flooring arrived on time and was in good order”

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Posted 2 years ago

“Absolutely amazing company! All staff that I spoke to were friendly, polite and extremely helpful in ordering what I needed. I didn't have a clue what I was doing and the person that was assisting me with the amounts I needed was really helpful. Unfortunately I cannot remember the person's name but it began with D so thank you 😊”

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Posted 2 years ago

“Have ordered samples they were sent out really quickly and we are pleased with the products we are looking into placing an order 5* service 😊”

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Posted 2 years ago

“Quality samples arrived quickly and packaged nicely. Impressed with the quality of the samples I received”

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Posted 2 years ago

“Samples were delivered super quickly, great quality and customer service”

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Posted 2 years ago

“Helpful Professional Great value products”

Discount Flooring Depot 5 star review on 23rd August 2023

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Posted 2 years ago

“Excellent quality excellent service”

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Posted 2 years ago

“I an very pleased with experience: the samples arrived promptly and the I’ve ordered the laminate of my choice, also delivered swiftly within the booked 2 hour window. I was able to speak to an agent when I called to clarify the delivery time, no waiting on the line. Pleasant and overall excellent service.”

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Posted 2 years ago

“Excellent service and really good quality flooring , with so much choice”

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Posted 2 years ago

Discount Flooring Depot is rated 4.8 based on 10,501 reviews