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Discount Flooring Depot Reviews

4.8 Rating 9,845 Reviews

95 %

of reviewers recommend Discount Flooring Depot

Company Reviews

Product Reviews

4.8

Based on 9,845 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 14th March 2024

Discount Flooring Depot 5 star review on 12th March 2024

Discount Flooring Depot 5 star review on 16th January 2024

606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous service. Delivery was left out in the rain. Try acclimatising laminate after that? No underlay. With the delivery. Had to buy it again at local builders merchants. They are still insisting on delivering a week later despite repeated emails asking to simply refund. I cannot get through on phone. Customer service if you can call it that comprises emails which they ignore. Or reply too at their leisure. I advise anyone avoid this company like the plague.”

Posted 1 year ago

“Wrong floor sent.”

Posted 1 year ago

“Feel like scammed £45 charge for purchase Delivery and 75£ return delivery. I bought 1 pack of flooring that should be water resistant to use in bathroom and on the pack it’s written that after 48h water will damage surface, I contacted customer service to get alternative replacement and I was advised to put in the bin and order another one.”

Posted 1 year ago

“One pack of boards delivered with damaged ends. DFD responded initially, but soon stopped answering my emails. So customers had better unpack all items completely before delivery driver leaves. Also, if you detail any damages on delivery note by hand, this information is cut-off the bottom part signature scan DFD send to say packages signed for in good order. Not very good.”

Posted 1 year ago

“Following a good start to service. I have since had a new kitchen fitted and finished only to find, after a few weeks, the quality of the flooring which was guaranteed for 15 years is moving apart as the clicking system is inadequate. Following a lot of emails back and forward and told the kitchen was ‘too heavy’ for the flooring, the company have agreed to give a refund for the damaged flooring (which does not cover the amount I actually paid or delivery) nor are they accepting responsibility for the fact I have now additional costs to have my new kitchen, skirting boards and flooring redone. Be very careful before you choose your flooring. I would hate to have this happen to anyone else. It is very distressing!”

Posted 1 year ago

“Didn’t deliver on time. I had to call them . Can’t speak to anyone from DFW … courier company told me they would call me back …. Never did … had to chase up again. It’s not over a week since scheduled delivery and still don’t have my floor”

Posted 1 year ago

“2/3 packs arrived damaged. They were right in the middle of the pallet so it seems they had just put it there hidden. I checked the top ones and sides ones, they were fine as soon as I check the ones in the middle they are broke. They do this guys because they know people don’t always check every single pack. As customers we should not have to check to see if something we have paid for is BROKEN. Due to not reporting any damage with the delivery driver, I have just lost 3 packs worth of flooring through no fault of my own. I won’t be ordering from discount flooring depot again. Their business model is clearly designed to mug people off with broken packs hidden in the middle of the pallets. The guys wrapping these pallets are absolute idiots that don’t follow industry standards.”

Posted 1 year ago

“Ordered and arranged delivery for the Monday. Didn't arrive, messaged and told would send Tuesday, didn't come Tuesday, turned up on the Wednesday. Will not use this company again”

Posted 1 year ago

“Disappointing service from otherwise good product. One box of flooring out of 8 delivered damaged but I didn't find the damage until several days later when I laid the floor. The company refused to accept the liability because they expected me to notify them within 60 minutes of delivery. Totally unreasonable t&c's .”

Posted 1 year ago

“Signature -8mm Herringbone Laminate. We had this floor put down everywhere in our downstairs area, approximately 60m2. Unfortunately, we are having issues with the flooring, it keeps splitting in joints. It is happening in every room of the house : kitchen , dining area, front room & the hallway. The builders leveled the floor everywhere before putting it down and followed the manufacturing guidance. We are really disappointed with this product as we renovated the house and the flooring is an issue. It costed us a lot of money - plus the Labour costs. We have also purchased a different type flooring with this company that we have put down in our bedrooms upstairs & this floor is absolutely fine. This makes us think that the herringbone laminate flooring that we decided to go for downstairs is a very poor-quality , faulty flooring. We have complained to Discount Flooring and had to pay additional £100 for the inspection to find out that it is installation fault. Apparently the expansion gaps are not big enough. Please see the pictures. The report was vary unprofessional and vague & most of all not truthful. My father in law has also bought this floor for his kitchen and has exactly the same issues. ( picture attached) He has 3 different types of laminate flooring and the Signatura herringbone is the only one that is breaking in joints. If you have the same issues with this flooring please email me on kol.dagmara@gmail.com as I am currently taking this further.”

Posted 1 year ago

“Samples not received as of yet. 22nd December.”

Posted 1 year ago

“I never got the samples so I went elsewhere. Very disappointing.”

Posted 1 year ago

“I ordered samples and never got them”

Posted 1 year ago

“A week and a half since ordering and samples still haven't arrived!”

Posted 1 year ago

“My wife had to carry 25 packets of laminate flooring up 8 steps into the house due to a load of nonsense by this company avoid at all cost £45 delivery 07970396978”

Posted 1 year ago

“haven't received anything”

Posted 1 year ago

“Just purchased some laminate flooring from DFD and only 1 board was damaged out of 80 purchased. Would they replace it, NO. They suggested i got my fitter back to fit it somewhere it wouldn't be seen. What a joke. Avoid using DFD at all costs.”

Posted 1 year ago

“The sample I ordered and received was butter milk oak not golden oak. So unable to rate golden oak.”

Posted 1 year ago

“Not receive the sample yet, therefore can't comment. I waited for it to decide.”

Posted 1 year ago

“Be careful with their recommendations! Absolutely terrible experience. The sales person over the phone told us to order the only type of underlay they have for LVT. As soon as the product arrived, our builder, plumber AND manufacture of our underfloor heating advised strongly against putting this underlay down. When I raised this with them, they said product would be 'suitable' although it wouldn't be at all energy efficient. They made me paid for the return, even when they sent me something I didn't ask for Their customer service is a joke, it doesn't matter who you speak to, all emails come from the same inbox with no names anywhere, so even if you ask to speak to the manager or escalate the issue with a format complain, it's probably the same person answering. Their return policy said it takes 10 days for a refund to be processed, and of course they waited until the last minute to do so. I'd not recommend this company at all”

Posted 1 year ago

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Discount Flooring Depot is rated 4.8 based on 9,845 reviews