Discount Flooring Depot Reviews

4.8 Rating 10,535 Reviews

95 %

of reviewers recommend Discount Flooring Depot

4.8

Based on 10,535 reviews

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 23rd November 2025

Kimberley I

Discount Flooring Depot 5 star review on 11th October 2025

Mark T

Discount Flooring Depot 5 star review on 18th September 2025

Samantha R

649

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really satisfied with the first 2 orders I placed with your company but the 3rd and most recent order has been a disaster and in spite of making payment in full I have not received the goods my calls have not been returned and neither has my email to your customer services”

Helpful Report

Posted 1 year ago

“Poor customer service following receiving damaged goods. I received no refund for the damaged goods and was advised that I only had 60 minutes upon delivery of the goods to report damaged goods which is against Customer Regulations. Very disappointing customer service, just another example of small companies not understanding the Customer Regulations.”

Helpful Report

Posted 2 years ago

“Appalling service took the day off for delivery, rang at 16.40 to see where they were and was asked if we had a folk lift to get the stuff off !! Which we don’t so they said the would deliver the next day, so took the time off and have just had a call to say they won’t be coming it will be tomorrow. Stay clear of them shocking service”

Helpful Report

Posted 2 years ago

“I'm sorry but I review what I didn't receive!!!!!!!!!!”

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Posted 2 years ago

“Shocking service. Only just got round to doing the floor and found it was damaged on arrival, but their policy does not allow for reporting after the delivery day. I will never use them again and could not recommend to others.”

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Posted 2 years ago

“i have already written it was nothing loke the picture”

Helpful Report

Posted 2 years ago

“Communication problems”

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Posted 2 years ago

“Just to let you know I received my samples today waited to long and bought elsewhere”

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Posted 2 years ago

“Lovely samples, choose my flooring, spoke to a lady online who is absolutely lovely & so helpful. My order arrived. it is completely the wrong colour, I ordered a faded chalk (grey) got ivory oak (pale brown.) aftercare APPALLING! Spoke to a guy on phone who argued with me! Emailed in - no response. will never recommend or use again”

Helpful Report

Posted 2 years ago

“Sent for a sample and have not yet received it.”

Helpful Report

Posted 2 years ago

“I was called by Jason who was extremely rude when I informed him I wouldn’t be buying from you guys. More training required for your call staff me thinks.”

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Posted 2 years ago

“Delivery cancelled on midday the day it was due for delivery”

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Posted 2 years ago

“Not yet receive sample very dissapponted”

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Posted 2 years ago

“After spending extensive time searching the internet to find laminate flooring I decided to go with discount flooring direct. HUGE MISTAKE! After spending £45 on delivery only to receive an email on the day of delivery to say it will be a curb side delivery. I was absolutely devastated especially with my limited mobility. The price of services have increased but labour has decreased. I would never order from this company again let alone recommend them to anyone”

Helpful Report

Posted 2 years ago

“I ordered a sample almost 2 weeks ago, I advised one of the advisors that I was dissatisfied with the delay, he said "all the best with your search" (with a competitor). I assume, by this response, that you do not appreciate our business. How disappointing.”

Helpful Report

Posted 2 years ago

“Keep getting pestered for reviews.. so far not great sent wrong samples took couple days longer the expected looking to order asap.. then got an email saying you sent the wrong samples and still waiting for new ones to arrive overall not the best start, also your gold underlays priced stupidly high compared to everywhere else. Hopefully I get the right samples today 👌🏼🙌🏼”

Helpful Report

Posted 2 years ago

“No customer service phone line is less than expected level of support these days”

Helpful Report

Posted 2 years ago

“Wanted to order samples to choose colours. Could only order 3 so not much to compare. They came within a few days but the samples were quite damaged which made me question the quality and longevity. Did a few tests and even my daughter could manage to peel off the finish. Not impressed by the product! Won't be ordering that.”

Helpful Report

Posted 2 years ago

“Samples did not arrive”

Helpful Report

Posted 2 years ago

“Did not receive the samples”

Helpful Report

Posted 2 years ago

Discount Flooring Depot is rated 4.8 based on 10,535 reviews