Discount Flooring Depot Reviews

4.8 Rating 10,380 Reviews

95 %

of reviewers recommend Discount Flooring Depot

4.8

Based on 10,380 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

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Discount Flooring Depot 5 star review on 13th June 2025

638

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service for samples. They seem really helpful unfortunately ive still not decided on what I want.”

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Posted 3 years ago

“Having had my delivery of blinds damaged by the courier, the customer service very quickly arranged for replacements.”

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Posted 3 years ago

“good service”

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Posted 3 years ago

“Very knowledgeable staff who are very helpful! Good quality flooring!”

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Posted 3 years ago

“The whole experience was painless and perfect. The flooring was amazing quality and looks perfect in our new frontroom. Thanks alot 💪👍”

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Posted 3 years ago

“Great purchase customer service was 5 star delivery was 5 star and quality was 5 star highly recommended..”

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Posted 3 years ago

“Used discount flooring twice now. Love the fact they provide free samples. Product ordered and delivered very quickly with care taken. Would highly recommend discount flooring.”

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Posted 3 years ago

“Very good customer service”

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Posted 3 years ago

“Not as expected”

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Posted 3 years ago

“Website is easy to navigate around, great prices and quick turnaround time. Continue to use.”

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Posted 3 years ago

“Ordered the premier select indian oak flooring in November 2020. The quality of flooring was absolutely fantastic for the price paid. Have now just ordered a further 19 packs of this flooring for the rest of my downstairs which was delivered 2 days later and I also received 10% off my order and free delivery. Brilliant service and really efficient. Flooring looks amazing and much more expensive than what I paid. Free samples were also brilliant for deciding. Wouldn’t go anywhere else for flooring!”

Discount Flooring Depot 5 star review on 28th March 2022

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Posted 3 years ago

“Samples came really quick and received call for further support for new samples”

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Posted 3 years ago

“Excellent service with samples and we went on to buy the floor from them”

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Posted 3 years ago

“Quick delivery very good quality products”

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Posted 3 years ago

“Very friendly service, highly recommend”

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Posted 3 years ago

“Amazing!! Flooring came in less than 24 hours. Great price and quality. 1000% would recommend”

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Posted 3 years ago

“Returning customer as we were so impressed by quality of flooring”

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Posted 3 years ago

“Ordered on-line as I am a previous customer. The order did not arrive on the expected date and the delivery company did not let me know what time it would arrive. Came home from work to find it in front of the house in the open, luckily it did not rain that day. The flooring is a good match to the other wooden floor I am going to match it up to.”

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Posted 3 years ago

“Was informed that the flooring was going to be delivered between 1 - 3pm on the 10th March recieved a call at 11:15 informing me the flooring had been delivered and had been left outside. Called my mother who was at the house who stated no one had knocked. She went to the front door and there was nothing outside. Called customer service who i was unable to get though to via phone had to email and informed them of the situation. Was told they would have to contact the courier driver and get back to me. I recieved an email saying the courier drivered stated he delivered the flooring to number 25 and not number 29 as instructed by me. I informed them this was a lie as why would i want it delivered to a house i don't live at when my mother was there. The front garden of this house where the flooring was supposedly left was over grown with brambles and bushes. Futher investigation took place and i recieved an email stating a replacement order was to be sent out and i would not receive it on 14th March. I responded by letting them know the fitter had been scheduled to come on the 11th March so would need to have it on this day. Was told i should not have booked the fitter untill i recieved the flooring. That evening about 9pm i get a knock at my door, a couple asking if I was expecting a delivery of flooring, when i said yes they stated it was at their house on the next road it had been left outside where it could have been stolen or these kind people could have kept it as they did not have to inform me it was there. I then had to arrange for someone with vehicle big enough to collect the flooring that night. I emailed DFD to let them know that the flooring had been delivered to the wrong road, and i had to go and collect it after the couple from the house let me know, i felt for my inconvenience i should be compensated. I was told the driver obviously lied about delivering to the correct address but as i received free delivery there was no compensation to be given. The flooring was not delivered i had to arrange for it to be collected which cost me money. In the end they agreed to refund £20 what an insult, I would not use this company again.”

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Posted 3 years ago

“Absolutely over the moon! Good quality, gorgeous colour & really good price! Service was excellent, driver was very friendly! All round an amazing experience & I definitely will be using again in the future.”

Discount Flooring Depot 5 star review on 16th March 2022

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Posted 3 years ago

Discount Flooring Depot is rated 4.8 based on 10,380 reviews