Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Discount Flooring Depot Reviews

4.8 Rating 9,851 Reviews

95 %

of reviewers recommend Discount Flooring Depot

Company Reviews

Product Reviews

4.8

Based on 9,851 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Discount Flooring Depot:

Discount Flooring Depot is one of the leading flooring retailers in England and Wales. Established in 2012 to provide customers with quality Engineered Wood, Laminate and Vinyl Click flooring at the best prices possible.

If you have any questions you can reach us on 0161 641 9996 or email sales@discountflooringdepot.co.uk, we are open Monday - Friday, 9 - 1715.

Visit Website

Phone:

0161 641 9996

Email:

sales@discountflooringdepot.co.uk

Location:

Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,,
Discount Flooring DepotUnit 100, Chapel Walks,Chapel StreetSalfordM3 5DW,
Manchester
M3 5DW

Write Your review

Tell us how Discount Flooring Depot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 11th April 2024

Discount Flooring Depot 5 star review on 14th March 2024

Discount Flooring Depot 5 star review on 12th March 2024

Discount Flooring Depot 5 star review on 16th January 2024

606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not deliver on time.”

Posted 3 years ago

“I have been waiting for my sample for a week despite sending a message saying it was en route a week ago.”

Posted 3 years ago

“Non of my laminate wood samples have arrived. Very disappointed”

Posted 3 years ago

“Have ordered samples and have not received them”

Posted 3 years ago

Hi, We are very sorry your free samples have not arrived yet. Coming up to Christmas Royal Mail can sometimes take longer to make deliveries. If your samples have still not arrived you can order more samples from our website. Thanks, DFD

Posted 3 years ago

“Bought this flooring reading how good the reviews are and the photos looked lovely. Never one to complain but 1 whole box came damaged so we had to use every single board in the box for off cuts and the wood chipped when cutting! Very cheaply made and disgusting customer service. Pretty much said because I didn’t notify them of the damaged box within an hour of receiving the delivery there’s nothing they can do. Tip - spend a bit more and get a better quality floor!”

Posted 3 years ago

“I requested two floor samples and bead to determine colour match. Todate I have only received one sample including sub floor recommendation. This is over a week.”

Posted 3 years ago

Hi Sarah, I am very sorry, but we have no record of a second sample order placed by yourself. Please feel free to place another free sample order on the website.

Posted 3 years ago

“Ordered more flooring to match flooring we bought from you months earlier. Clicked on the original invoice to link the product. When product arrived it had different clicking system so would not connect to older laminate. Nothing on website link to say it was different flooring. Contacted customer services about the issue didn’t even receive an acknowledgement from them.”

Posted 3 years ago

“This company sent us samples which were amazing however once the flooring arrived and was laid it became obvious the actual flooring is not up to standard. This company claims their flooring is scratch risistant IT IS NOT! We are in our new home and we moved in before the flooring was laid. No furniture has been pulled or dragged across it. We have been exstreamly careful because it is our new home and wanted everything perfect. So dissapointing! When we tried to contact them they asked questions that didnt appear relevent and that was it. Not very helpful at all!”

Posted 3 years ago

“Whilst I am entirely happy with the product, I’m sorry to say that delivery was most unsatisfactory. I chose and paid for “next day“ delivery on a Friday, but using the tracker on the delivery day only showed “Consignment not found”, therefore I was unable to determine whether delivery would be morning or afternoon despite also emailing for info. Unfortunately we had to be out for 1 hour during the day and of course delivery was attempted whilst we were gone, I was obliged to cancel my floor layer for that Saturday.. Delivery was rearranged for the Tuesday, in the afternoon we received a call apologising that the lorry had broken down and delivery would be made at 9am on the Wednesday. The delivery was eventually made at 9am on the Wednesday - 6 days after order - and I learnt from the driver that he had the order on his lorry the day before and had not broken down but in fact had been told by his office to bring the order back!! Needless to say I am not impressed!!”

Posted 3 years ago

“Email communication only, delivery was 3 days late, no reason as to why & showed up at my home whilst I was in work, had to drive home to accept delivery, even though I sent 3 unanswered emails trying to arrange & lost 1 day of annual leave for taking the intended delivery day off. LVT is fine though, hence 2 stars.”

Posted 3 years ago

“ordered samples, sent by return, really good service. quality of flooring very good. waiting on contractor to advise and sort out order.”

Posted 3 years ago

“Very poor print pattern on the laminate. Looked someone had just stuck it on.”

Posted 4 years ago

“Pressure selling via email before even receiving the free sample I requested.”

Posted 4 years ago

“Sorry, it's not good news. The site lacks clarity. A user journey that is easy to follow. Sure, it's all there. But crammed in with no sense of brand personality. The copy is dire. A 30 second scan pulled out three examples: 1. “Advancements in technology now mean that laminate can emulate the appearance and texture of real wood or different finishes like tile effect laminate flooring.” Does anyone actually speak like this? A good writer will read copy out loud. If it sounds stilted, or not conversational, bin it! 2. The first of two typos. Unforgiveable. “Our Hydro Regenerate is self re-pairing which…” When did 'repairing' become a hyphenated word? 3. "The thickness of this veneer will dictate how many times you can resend and finish your floor.” Resend? Where to? 4. Your design agency will say "it's because the site is responsive", but a length of line more than 12 words or 76 characters when viewed on desktop is poor. Comprehension suffers. I'll still use your site. Because I know what I'm looking for. But it could be so much better as a so-called 'user-experience.' And I'm sure your company has personality!”

Posted 4 years ago

“Floor is great. Delivery to expencive be warned and chech other companies as they can be as cheper when delivery cost is added!! AND the Moron to a delivery man arived and fiddeled with his controler for the tailgate for about 12-20 minutes withoute saying a word to me even though i stood 2 meters from him, then when i started to cary things he had alsortss of problems!!! he even had a complain about me signing the paper hahahaah!!!so as i said floor itself is great.”

Posted 5 years ago

“Floors a nice colour but had to struggle with 7 packs up 3 flights off stairs on my own”

Posted 5 years ago

“No issue with the flooring however having already spent £30 delivery on my original order which was £440 and 22 packs in total. I enquired regarding ordering one additional pack of flooring which was £20. I asked could it be dropped off at the store where I could pick it up in person only to be told it was a 'special order' and I would have to spend another £30 delivery. Needless to say that's not going to happen. I would but bear this in mind should you make any 'special orders' or require further packs.”

Posted 5 years ago

“I sent for a sample of the flooring we would like and you sent me some edging and not the actual sample”

Posted 5 years ago

“There are a great range of products available and also lots of tips and advice to ensure that we get the most from the flooring we buy.”

Posted 5 years ago

“The company got my delivery completely WRONG. Ordered on line - spoke to the Secretary and SPECIFICALLY requested delivery one day early - which was agreed and CONFIRMED by the company by email. STILL delivery was done without PRIOR warning as I PAID extra for !!! My friend in Rainham had the same delivery problem. The company SHOULD coordinate matters better!!”

Posted 5 years ago

«
1
2
3
4
5
»

Discount Flooring Depot is rated 4.8 based on 9,851 reviews