I'm not satisfied with customer service. My flooring arrived with 1 pack damaged which the driver acknowledged and said he would take it back, I said I will keep it and use what I could. He reported when he got back and I emailed CS. Nothing happened I wrote again nothing happened. I was short on my floor and instructed my carpenter to go and fine more planks from elsewhere- nothing matched! I had to rejig my kitchen to enable me to use what I had. It cost me extra time, labour and cost for employing a carpenter. Still I never heard from customer services!